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Field Office Deskside Technician

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NTT DATA

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Location:
United States , Memphis

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.

Job Responsibility:

  • Providing on-site IT services
  • Troubleshooting end-user devices
  • Managing IT assets
  • Staffing a Tech Bar for immediate troubleshooting
  • Performing MACD (Move, Add, Change, Delete) support
  • Proactive monitoring and break/fix services

Requirements:

  • High School Diploma or General Education Development (GED) Certification
  • Minimum 4 years experience performing deskside technical support roles or responsibilities
  • Ability to obtain Public Trust clearance

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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