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Field Office Deskside Technician

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NTT DATA

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Location:
United States , Phoenix

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.

Job Responsibility:

  • Proficiency in troubleshooting end-user devices
  • Ability to provide on-site IT support as needed
  • Familiarity with IT asset management
  • Strong communication and customer service skills
  • Staffing a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes
  • Delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations

Requirements:

  • Minimum 4 years experience performing deskside technical support roles or responsibilities
  • Ability to obtain Public Trust clearance

Nice to have:

Bachelor's degree

Additional Information:

Job Posted:
March 22, 2026

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