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We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Where Memories Start with You. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
Job Responsibility:
Sell and promote tourist attraction and excursions
Invite pre-determined qualified customers to attend a Wyndham presentation
Deal with all customer queries – face to face and on the phone
Keep product and brand knowledge up to date
Take and deal with telephone enquiries
Fill in client information form on the computer system
Specify terms and conditions of bookings
Take payments and receipt tickets
Daily ad hoc duties as required
Book qualified tours in accordance with set guidelines
Be professional in nature
be approachable while meeting booth quotas
Work within Best Practice Guidelines and all Company and sales specific policies and procedures
Deliver required number of qualified tours to the sales site
Provide excellent customer service to all guests
Identify opportunities that are on the horizon and put together plans to capitalize on them
Bring fresh and new ideas to management that would be cost and/or time effective
Receive and handle rejections from prospects in a courteous and professional manner
Turn a negative response into opportunities which can be capitalized on
Work within a defined structure in a fresh, creative manner
Represent the Company in an ethical, moral and professional manner
Display a high level of loyalty and self-discipline and high integrity
Set goals to maximize production, while minimizing costs
Interact favorably with all types of people, display excellent verbal communications skills
Adhere to the set work schedule and for being on time for work
Attend all training and team meetings as required
Support the Company’s sales and marketing programs and strategies
Display a positive, courteous and respectful attitude towards the Company and team members
Attain all required government licenses and registrations within defined time periods
Stay current with required governmental requirements, work permits, etc.
Employees must ensure they comply with Wyndham Vacation Resorts (Indonesia) OH&S Policy, procedures and any reasonable instruction given by Wyndham Vacation Resorts (Indonesia)
Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety
Display a HEART service to all internal and external parties
Display innovation through inspiring, creating and improving processes and products
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
Display leadership values by ensuring effective communication and respecting your peers and managers
Support others within the team and empower each other wherever possible
Requirements:
Excellent customer service and selling skills
Flexibility to changing products, targets, markets and customer preferences
Strong values of customer service and integrity
Positive, enthusiastic and outgoing attitude
Excellent communication and listening skills
Self-motivated, and goal driven with high propensity to succeed
Demonstrated rapport building skills
High degree of reliability and integrity
Ability to work independently and contribute as a team player
Presents oneself as a professional role model
Physical ability to stand upright on feet for extended periods
Be a team player, supporting and motivating others
High degree of resilience and ability to handle rejection
Ability to quickly build rapport
Sound problem solving and negotiating skills
Basic computing skills
Willingness to learn and keep up to date on market knowledge
Must be available to work shift hours and on weekends
Attain all required government licenses and registrations within defined time periods
Stay current with required governmental requirements, work permits, etc.
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