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As a Field Manager, you’ll play a key part in delivering exceptional service to our customers and installers across our installations. Your main tasks will involve guiding and supporting a network of installation businesses across the Newport area and finding and bringing in new installers to work with us. You’ll be focused on building strong relationships with our stores, the National Customer Service Centre, acting as a go-to person for both customers and installers. A significant part of your role will be checking and making sure installation work meets our standards by monitoring installation quality and putting effective risk management in place. You’ll also be responsible for making sure installers follow all health and safety guidelines. You’ll be finding ways to make our service even better and helping to keep costs in check. Working closely with store teams and Design Consultants will be important to improve how we deliver installations overall. You’ll be out and about, meeting people and making things happen! Permanent and Full-time, 40 hours per week. Location: Newport Area.
Job Responsibility:
Guiding and supporting a network of installation businesses across the Newport area
Finding and bringing in new installers to work with us
Building strong relationships with our stores, the National Customer Service Centre, acting as a go-to person for both customers and installers
Checking and making sure installation work meets our standards by monitoring installation quality and putting effective risk management in place
Making sure installers follow all health and safety guidelines
Finding ways to make our service even better and helping to keep costs in check
Working closely with store teams and Design Consultants to improve how we deliver installations overall
Requirements:
Experience managing multi location teams, either out in the field or as a senior store manager
Experience managing teams and getting good results
Ability to talk clearly and build strong relationships with different people
Good at understanding customers, making sure they're happy
Ability to work well with others across the business
Organised and able to follow guidelines, especially regarding health and safety and service delivery
Valid driving license and ability to travel
Experience in home improvement installations is a bonus, but not a must-have
Nice to have:
Experience in home improvement installations
What we offer:
Competitive salary plus car allowance
Annual bonus of up to 15%
Up to 35 days of annual leave including 8 days of Bank Holiday
Up to 10% matched employer pension contribution
20% colleague discount
Family friendly policies
Save-as-you-earn scheme
Cashback health scheme
Cycle to work
Life assurance
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