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Kelly Group Logo Kelly Group · Construction

Field Manager

United Kingdom Employment contract · Job Posted June 04, 2026
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Job Responsibility

  • To effectively manage a communications installation team
  • providing first-line support to both technicians and customer base
  • ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations
  • liaising with various departmental associates to achieve customer satisfaction and installation completion
  • To develop a communications installation team through effective performance management measures
  • to create and nurture team motivation
  • to provide support and assistance - identifying development and technical training requirements as required
  • ensuring team and personal improvement and competence
  • coaching, mentoring and disciplining
  • To ensure the delivery of cost effective performance in line with quality standards
  • ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy
  • to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy
  • Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation
  • Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings
  • Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation
  • Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer
  • Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care

Requirements

  • Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline
  • Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy
  • Previous management / leadership experience, with proven people management skills
  • Approachable, understanding and able to communicate at all levels in a concise and professional manner
  • A team player, with the ability to take risk and responsibility for individual and team actions
  • Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation
  • Must possess the ability to drive change, and a positive attitude in any circumstance
  • An enthusiastic, positive and proactive decision maker
  • 12 months driving experience on a full UK driving

What we offer

  • Competitive PAYE Salary
  • 28 days paid annual holiday
  • Personal Accident Insurance
  • Company Pension scheme
  • Cycle to work scheme
  • Excellent career progression opportunities
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