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Direct Line Group Logo Direct Line Group · Insurance

Field Loss Adjuster

United Kingdom, London or Croydon · Job Posted February 20, 2026
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Job Description

Field Loss Adjuster - London or Croydon Area. Full Time, Permanent Position. A home-based position, visiting our customers in the London or Croydon area. Postcodes covered include: CR, BR, GU, RG, PO, and SO.

Job Responsibility

  • Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
  • Review digital evidence submitted via our online claims portal
  • Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
  • Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
  • Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
  • Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
  • Recommend optimal settlement routes, using supply chain options where appropriate
  • Support complaint resolution by facilitating field visits and handling informal complaints directly
  • Determine and advise on rectification works, acting as a technical point of contact for scope variations
  • Carry out investigations to assist with potential subrogated recoveries
  • Collaborate with Operational teams and offer guidance to office-based claims handlers
  • Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
  • Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
  • Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
  • Continuously develop your own technical expertise and knowledge of insurance practices

Requirements

  • Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
  • Strong understanding of insurance principles, policy interpretation, and coverage assessment
  • Excellent knowledge of buildings and contents quantum and current construction methods
  • Confident in creating repair propositions and negotiating settlements
  • Located in and/or around the London area
  • Full UK driving licence and flexibility to travel as required

What we offer

  • 9% employer contributed pension
  • Annual company bonus of up to 10%
  • Company car
  • 50% off home, motor and pet insurance, plus Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community
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