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Field IT Support Specialist

https://www.randstad.com Logo

Randstad

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Location:
New Zealand , Onehunga

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

28.00 - 32.00 NZD / Hour
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Job Description:

We are seeking a motivated and technically-minded Field IT Member to join our Onehunga office. This junior-level role focuses on providing essential hands-on IT support and assisting with infrastructure management while working closely with global teams to ensure seamless daily operations. The ideal candidate will have a solid technical foundation and a proactive approach to solving hardware and software issues.

Job Responsibility:

  • Provide L1 and initial L2 on-site and remote support for hardware, software, and network issues to minimize downtime
  • Assist in managing end-user escalations and work with global IT teams to resolve technical issues
  • Follow established IT security protocols and ensure compliance with internal data protection policies
  • Set up and provide technical assistance for townhalls and high-profile meetings, including AV equipment and connectivity
  • Assist with the lifecycle of IT assets, including the deployment, tracking, and organized disposal of hardware and mobile devices
  • Assist with processing invoices related to IT services and help maintain accurate records of IT assets
  • Support the Windows Autopilot provisioning process to ensure the smooth deployment of laptops and mobile endpoints

Requirements:

  • 1 year of experience in IT operations, infrastructure support, or a technical service desk role
  • Strong basic understanding of IT infrastructure, networking (DNS, DHCP, TCP/IP), and security principles
  • Familiarity with Windows 10/11, macOS, and mobile platforms like iOS and Android
  • Practical experience using Microsoft 365, Teams, and OneDrive
  • Foundational exposure to endpoint management tools such as Intune, SCCM, or Autopilot
  • Ability to communicate technical information clearly to team members and end-users
  • Previous exposure to ServiceNow or similar ITSM ticketing platforms is highly regarded
  • Experience working within a multinational or large-scale IT operation is a plus

Nice to have:

  • Previous exposure to ServiceNow or similar ITSM ticketing platforms
  • Experience working within a multinational or large-scale IT operation
What we offer:

8% holiday pay

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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