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Field Installations Manager

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Wickes

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Location:
United Kingdom , Coventry

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Category:

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

We are recruiting for a Field Installations Manager to join us on a 12 month FTC! Role Purpose: To lead our network of Wickes Approved Installers creating and developing strong relationships ensuring profitability is maximised and quality & service levels meet and exceed our customers expectations

Job Responsibility:

  • Negotiate & administer cost controls ensuring that deductions are applied appropriately when required
  • To ensure all installer service level agreements are executed to business standards
  • To ensure installers comply with the required legal and H&S legislation
  • remaining compliant at all times
  • To ensure there is coverage & utilisation within the installer network to meet the required volume of installations alongside all other complex drivers to meet our delivered sales targets
  • To lead, develop and retain a team of installers ensuring maximum productivity and customer service standards at all times
  • To ensure that installers are customer focussed and sufficiently motivated to achieve levels of performance and improve customer satisfaction rates in line with agreed SLAs and company measures eg VOC
  • To mitigate customer dissatisfaction and risk to the brand through managing robust relationships across all stakeholders
  • To act as a point of reference/escalation for customer complaint resolution, achieving resolution within set timescales
  • To ensure that installers comply with accepted installation standards via a mix of auditing methodology eg structure site visits, 121 meetings & reviewing performance

Requirements:

  • Demonstrable experience of working within best practice and implementation
  • Experience of successfully managing performance
  • Experience with CRM software
  • Experience working with on site installations and subcontractors
  • Effective verbal and written communication skills
  • Excellent listening, negotiation and presentation abilities
  • Ability to juggle multiple projects at a time, while maintaining attention to detail
  • Ability to assess and mitigate risk for the business
  • Ability to prioritise and organise a demanding workload, adapting to fit the changing needs of the business
  • Ability to handle data confidentially
  • Knowledge of appropriate operating procedures and processes
  • KPIs and target based activities
  • Continuous improvement mindset
  • Safety conscious
  • Quality conscious and methodical approach to work, with excellent attention to detail
  • Personal ethics aligned to Wickes principles
  • Self motivated
  • Modern leadership skills
  • An eye for detail
  • Customer centric mindset
  • Ability to influence both internal and external stakeholders
  • Strong relationship management
What we offer:
  • Competitive bonus
  • Save-as-you-earn scheme
  • Private Medical and Life Assurance
  • Enhanced contributory pension scheme
  • Colleague discount
  • Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
  • Employee Assistance Programme
  • financial education & loans
  • access to parental, menopause and fertility support

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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