Field Installations Manager Job at Wickes (Coventry)

Job Description

We are recruiting for a Field Installations Manager to join us on a 12 month FTC! Role Purpose: To lead our network of Wickes Approved Installers creating and developing strong relationships ensuring profitability is maximised and quality & service levels meet and exceed our customers expectations

Job Responsibility

Negotiate & administer cost controls ensuring that deductions are applied appropriately when required
To ensure all installer service level agreements are executed to business standards
To ensure installers comply with the required legal and H&S legislation
remaining compliant at all times
To ensure there is coverage & utilisation within the installer network to meet the required volume of installations alongside all other complex drivers to meet our delivered sales targets
To lead, develop and retain a team of installers ensuring maximum productivity and customer service standards at all times
To ensure that installers are customer focussed and sufficiently motivated to achieve levels of performance and improve customer satisfaction rates in line with agreed SLAs and company measures eg VOC
To mitigate customer dissatisfaction and risk to the brand through managing robust relationships across all stakeholders
To act as a point of reference/escalation for customer complaint resolution, achieving resolution within set timescales
To ensure that installers comply with accepted installation standards via a mix of auditing methodology eg structure site visits, 121 meetings & reviewing performance

Requirements

Demonstrable experience of working within best practice and implementation
Experience of successfully managing performance
Experience with CRM software
Experience working with on site installations and subcontractors
Effective verbal and written communication skills
Excellent listening, negotiation and presentation abilities
Ability to juggle multiple projects at a time, while maintaining attention to detail
Ability to assess and mitigate risk for the business
Ability to prioritise and organise a demanding workload, adapting to fit the changing needs of the business
Ability to handle data confidentially
Knowledge of appropriate operating procedures and processes
KPIs and target based activities
Continuous improvement mindset
Safety conscious
Quality conscious and methodical approach to work, with excellent attention to detail
Personal ethics aligned to Wickes principles
Self motivated
Modern leadership skills
An eye for detail
Customer centric mindset
Ability to influence both internal and external stakeholders
Strong relationship management

What we offer

Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Enhanced contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Employee Assistance Programme
financial education & loans
access to parental, menopause and fertility support

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Field Installations Manager

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