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Aflac Logo Aflac · Sales

Field Incentive Coordinator

United States, Columbus Employment contract 45000.00 - 70000.00 USD / Year · Job Posted May 26, 2026
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Job Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need.

Job Responsibility

  • Handles state-specific responses to the Field Force
  • gathers documentation and conducts research for all contest manual adjustments
  • works with various internal departments to obtain information while researching manual adjustments
  • Uses various systems to run reports and view historical information for research purposes as well as verifying qualification history
  • ensures files are worked timely to ensure SLAs are met and acceptable levels of quality and productivity are maintained
  • Prepares a variety of routine correspondence, such as memos, letters, name/address information, and primary or secondary data for review and approval
  • gathers, organizes, and formats data for management review
  • completes documents and responses to inquiries, following standard procedures
  • identifies and suggests solutions to administrative problems
  • coordinates support from other departments and/or divisions to resolve problems or complete assignments
  • Communicates with Sales Leaders regarding adjustment file details/outcomes and/or program details
  • Pulls reports in appropriate system and reviews to determine if qualification can be approved based on adjustment request and within established criteria
  • performs assessment of final eligibility based on established requirements
  • Documents all manual adjustment details (to ensure all DOI information is captured) within the appropriate system
  • completes documents and responds to field inquiries, following standard procedures
  • Monitors pended files for due dates to determine if pending documentation has been received
  • monitors due dates to determine qualification for manual tracking to verify contest eligibility
  • Works with RPM as a primary contest representative to conduct testing for field facing and internal reports to include qualifier detail/reporting to ensure coding is accurate based on program requirements
  • Performs other related duties as assigned

Requirements

  • Bachelor's Degree in Business Management or a related field
  • 3 years of work-related experience
  • Or an equivalent combination of education and experience
  • Microsoft Word, Excel – Basic
  • SharePoint
  • Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers
  • Knowledge of Aflac's products and systems, company procedures, Aflac sales hierarchy, and basic state requirements
  • Excellent grammar and proofreading skills
  • Knowledge of the sales hierarchy structure
  • Strong attention to detail
  • Ability to effectively explain compliance requirements to the field force

Nice to have

  • Related work experience and knowledge of insurance industry with specific focus on Aflac operations, systems, and business procedures
  • Business Objects (preferred)

What we offer

  • Medical
  • dental
  • vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
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