Field Engineering Scheduler

• Collaborating with internal teams to progress customer orders, installations and service activity
• Keeping internal systems accurate and up to date with detailed, high-quality information
• Managing the full order and scheduling lifecycle from start to finish, in line with SLA commitments
• Scheduling work for Field Engineers in line with agreed working parameters and any reasonable adjustments
• Ensuring confidentiality and full compliance with data protection requirements
• Proactively identifying, escalating and resolving risks that could impact invoicing or service delivery
• Taking ownership of issues and escalations related to orders, projects or engineer availability
• Using your expertise to support the effective delivery of supply chain elements
• Ensuring all customers are contacted within agreed service levels

• Experience in a customer-focused or administrative role, with strong organisational skills
• Confident communication skills, both written and verbal, with the ability to build strong working relationships
• A target-driven mindset, with experience working to deadlines and SLAs
• Proficiency in Microsoft Office, particularly Word and Excel
• The ability to stay calm and focused in a fast-paced environment
• A self-motivated, adaptable approach with strong prioritisation skills
• Previous experience in scheduling or order processing (highly desirable, but not essential)

Previous experience in scheduling or order processing