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Field Engineering Coordinator

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360 Resourcing Solutions

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Location:
United Kingdom , Abingdon

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

25000.00 - 32000.00 GBP / Year
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Job Description:

Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build Engineers.

Job Responsibility:

  • Take receipt of daily install Work orders assigned to the direct labour team / weekly work packages/ schedules and produce job packs for the Field Engineering teams
  • Handle and resolve any day to day enquiries from the field team engineers and other internal departments
  • Assist the Operations Manager with any external contractor issues and act as cover for the Operations Manager when required
  • Assist in the production of reports as required by management and the wider function
  • Working with internal and external stakeholders to ensure delivery on time, safely and compliantly
  • Job Allocation of repair tasks
  • Support the traffic management coordination for in-house and external suppliers
  • Purchase order, supplier quotation request and invoicing support
  • Responsible for, but not limited to, keeping customers informed on their Gigaclear Installation
  • Responsible for managing the Installation and pre-check bookings on scheduling systems
  • Responsible for scheduling and progression of customer installations, ensuring that installation appointments are booked/actioned/remedied within service level agreement
  • Respond to incoming and outgoing calls/emails in the appropriate manner actioning them as required
  • Reviewing and analysing the issues raised, establishing the likely root cause and responding and addressing issues within agreed service levels

Requirements:

  • Highly organised with the ability to prioritise workload
  • Able to liaise and deal with people at all levels, both internally and externally
  • PC literate with good excel skills
  • Previous experience in an administrative, coordinator type role in a fast-paced working environment
  • Comfortable working to and meeting deadlines
  • Critical thinking and problem solving, ability to use initiative
  • Knowledge of Civils, Fibre and installations in a FTTP network (desirable)
What we offer:
  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to online training and development content via our Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Flexible working environment
  • Health & Wellbeing initiatives and company funded social events

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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