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This position is part of the technical service department and will be remote. In this role, you will have the opportunity to: Maintenance/Repair/Troubleshooting/Installation/Validation (GMP: IQOQ) of equipment; Organize strategic sales promotion/proposal activities to major customers such as maintenance/comprehensive contracts, inspection contracts, spare parts (spare parts) sales, etc.; Collaboration as a team with domestic & worldwide other branches/departments to manage customer’s outcome by controlling customer situation (revenue forecast/contract ratio/quality issues); Deliver mid to large scale installation projects as project manager by collaborating with other departments; Preparation for launch of new equipment, obtaining service trainer certification; customer support by remote, dispatch field engineers to customer site.
Job Responsibility:
Maintenance/Repair/Troubleshooting/Installation/Validation (GMP: IQOQ) of equipment
Organize strategic sales promotion/proposal activities to major customers such as maintenance/comprehensive contracts, inspection contracts, spare parts sales
Collaboration as a team with domestic & worldwide other branches/departments to manage customer’s outcome by controlling customer situation
Deliver mid to large scale installation projects as project manager by collaborating with other departments
Preparation for launch of new equipment, obtaining service trainer certification
Customer support by remote, dispatch field engineers to customer site.
Requirements:
Major in Biology, Bio-chemistry, Mechanical Engineering, Electrical/Electronics Engineering, Genetic Engineering, or related
2 - 3 years of experience in field service or related engineering department
English in reading and writing for understanding documents and writing email in English