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Field Engineer

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Field Engineer (Networking) role involves providing first-line technical support and field engineering services to clients, focusing on cabling installation and network troubleshooting. This entry-level position offers opportunities for growth and development in a collaborative environment.

Job Responsibility:

  • Provide first-line remote and/or onsite technical support and field engineering service
  • Proactively identify and resolve technical incidents and problems
  • Restore service to clients by managing incidents
  • Ensure zero missed Service Level Agreement (SLA) conditions
  • Manage standard and low complexity incidents
  • Conduct routine, repetitive tasks
  • Installation and testing cabling between devices at customer data centre sites
  • Attending fault calls on network devices at customer sites
  • Fulfil the admin role to receive dispatch requests and carry out in-country dispatching
  • Ensure assigned infrastructure is configured, installed, tested and operational
  • Ensure software is installed and configured according to client requirements
  • Proactively identify problems and errors and log incidents
  • Liaise with stakeholders to expedite diagnosis and identify a resolution
  • Investigate first line support calls and identify root causes
  • Respond to and diagnose all alerts
  • Ensure incidents are updated with progress and resolution details
  • Ensure efficient resolution of incidents and requests
  • Apply tools to track, log, report on and correct configuration items
  • Investigate problems and assist with remedies
  • Provide first line field engineering services
  • Report and escalate issues to 3rd party vendors
  • Follow handover procedures for shift changes
  • Be part of rotas for out of business hours cover

Requirements:

  • High school diploma
  • Proactive in problem identification and incident management
  • Experience in installation and testing of cabling (fibre and copper) at customer data centre sites
  • Experience attending fault calls on network devices at customer sites
  • Ability to fulfil an admin role as part of a rota for dispatching engineers and parts
  • Ability to ensure assigned infrastructure is configured, installed, tested and operational
  • Ability to install and configure software according to client requirements
  • Ability to proactively identify and log problems and errors
  • Ability to liaise with stakeholders to expedite diagnosis and identify resolutions
  • Ability to investigate first line support calls and identify root causes
  • Ability to respond to and diagnose alerts
  • Ability to update incidents with progress and resolution details
  • Ability to apply tools, techniques and processes to track, log, report and correct configuration items
  • Ability to investigate problems and assist with remedies
  • Ability to provide first line remote and onsite technical support
  • Ability to report and escalate issues to 3rd party vendors
  • Ability to follow handover procedures for shift changes
  • Requirement to be part of rotas for out of business hours cover
What we offer:
  • Tailored benefits supporting physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Inclusive work environment
  • Range of Inclusion Networks (Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, Parent Network)
  • Equal opportunities employer
  • Disability Confident Committed Employer
  • Guaranteed interview for applicants with a disability who meet minimum requirements

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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