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Want to be part of a company that’s on a mission to make business connectivity as easy to use as electricity, water, or gas? That’s exactly what we’re doing at Convergence Group - and we’re looking for a hands-on, problem-solving Field Engineer to join us, working with customers across the North of England.
Job Responsibility:
Build & Deliver - install WAN and LAN solutions (Ethernet, broadband, MPLS, Wi-Fi, etc.), prepare and stage equipment ahead of deployment, and get hands-on at customer sites bringing networks to life
Fix & Troubleshoot - act as the “boots on the ground” when issues arise, diagnosing hardware and software faults, restoring services quickly, and working closely with support teams and vendors to resolve more complex problems
Audit & Survey - visit customer sites to understand and document their existing setup, capturing key data such as firmware versions, serial numbers, and physical layouts, as well as carrying out Wi-Fi surveys to optimise coverage
Efficient task management and delivery – use ServiceNow to track and manage work, alongside network tools for monitoring, configuration, and testing
Requirements:
2+ years’ experience in a busy telecoms, IT, or data centre environment (field-based preferred)
Experience working directly with customers as an on-site engineer
CCNA (or working towards it), or similar vendor certifications (e.g. Fortinet, Extreme)
Strong communication and people skills
Calm and confident in high-priority situations
Full UK driving licence
Able to pass BPSS, SC, and other clearances
What we offer:
company car
On call allowance + overtime
33 days holiday (including bank holidays)
Private medical insurance
Enhanced pension, income protection & life assurance