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This is a Contract to permanent position, offering an excellent opportunity to grow your technical expertise while providing essential support to multiple locations. The ideal candidate will be comfortable working independently and traveling between sites daily to ensure seamless operations.
Job Responsibility:
Provide technical support across 15 designated locations, addressing both onsite field tickets and desk-based tickets
Assist with network migrations, including internet circuit transitions, ensuring minimal service disruptions
Perform troubleshooting and maintenance tasks within environments utilizing technologies such as Juniper, Ruckus, and Meraki
Handle occasional night shifts as required to accommodate specific project needs
Utilize equipment and kits provided by the client to deliver effective solutions
Respond promptly to service desk tickets, ensuring timely resolution of technical issues
Maintain and update systems running on Microsoft Windows 10 and Active Directory
Travel between sites daily to deliver consistent technical support and address immediate operational requirements
Collaborate with team members and clients to enhance overall system performance and reliability
Requirements:
Hands-on experience with Active Directory and Microsoft Windows 10
Proficiency in basic troubleshooting techniques to resolve hardware and software issues
Familiarity with service desk ticketing systems and workflows
Ability to work independently and manage multiple priorities effectively
Experience with networking technologies such as Juniper, Ruckus, and Meraki
Comfortable traveling frequently between different sites
Previous exposure to field engineering or related technical roles
Strong communication skills to liaise effectively with teams and clients
What we offer:
medical, vision, dental, and life and disability insurance