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Field Engineer - Customer Engineering

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360 Resourcing Solutions

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Location:
United Kingdom , Gloucester

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

28000.00 - 32000.00 GBP / Year
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Job Description:

Reporting to the Operations Manager and Senior Technician on a day-to-day basis, the Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils / buried) and PIA PON underground and overhead. Customer Engineering involves 2 specific sets of duties and responsibilities and Engineers will be trained on all areas to become fully competent engineers.

Job Responsibility:

  • Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard
  • Trouble shoot, diagnose and carry out installations
  • Providing a first-class customer service
  • Ensure management of any customer complaints, working to resolve any issues in a timely manner
  • Responsibility for their own and teams’ assurance across quality and Health & Safety standards
  • Pre-enablement works include surveying and checking line of site from pole to house, ensuring fibre access from terminal point at house boundary to property and resolution of minor faults
  • Final installation works, running fibre from final distribution point (UG or OH) to end customer premises and all internal install works

Requirements:

  • Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP)
  • Previous knowledge and experience of in the field Civils specifications desirable – eg NRSWA
  • Previous experience of delivery to pre-defined project schedules
  • Able to understand, interpret and adhere to risk & method assessments
  • Full driving licence (manual), held for 12 months
  • DBS check (or ability to pass)
  • Ideally already hold a NRSWA Operative accreditation

Nice to have:

  • Previous knowledge and experience of in the field Civils specifications desirable – eg NRSWA
  • Ideally already hold a NRSWA Operative accreditation
What we offer:
  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to online training and development content via our Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Flexible working environment
  • Health & Wellbeing initiatives and company funded social events

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
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