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Legora Logo Legora · IT - Software Development

Field Enablement Manager - Customer Success

United States, New York City 140000.00 - 160000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Legora is on a mission: to redefine how legal work gets done. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. When you join Legora, you become part of a team that believes 'good enough' isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them.

Job Responsibility

  • Build & Scale Customer Success Programs
  • Partner With Cross-Functional Leaders
  • Operationalize the Customer Success Function
  • Drive High-Impact Moments

Requirements

  • 5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you’ve supported customers and translated complex workflows into scalable systems
  • Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS
  • A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs
  • Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams
  • Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level

Nice to have

  • You’ve worked directly with AI-powered customer workflows or technical SaaS products
  • You’ve built certification-based CS or technical training that improved team performance
  • You’ve scaled programs across multiple geographies or globally distributed teams

What we offer

  • Offers Equity
  • medical, dental, and vision coverage
  • flexible paid time off plus company holidays
  • a 401(k) with company match and automatic enrollment
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