Field Deployment Engineer Job at Axon

Job Description

As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.

Job Responsibility

Provide timely, professional technical support to customers via phone, email, and ticketing platforms
Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
Lead onsite and remote installations of Axon hardware and software
Deliver technical training and onboarding to customers and partners as part of product deployment
Collaborate with local partners and distributors, supporting their technical readiness and field performance
Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
Travel as needed (~40%) to support installations, escalations, training, and evaluations
Document and escalate product issues, bugs, and field trends to Engineering and Product teams
Support product evaluations (T&Es) with installation, configuration, and field testing
Schedule and lead regular technical check-ins with assigned customers as needed
Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)

Requirements

3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies)
Relational databases (e.g. SQL Server, PostgreSQL, MySQL)
Infrastructure-as-a-Service (e.g. AWS, Azure)
Digital video, mobile communications, embedded systems, IAM, SaaS
Experience with computing infrastructure, system support, and data centers
Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
Comfortable working independently and remotely
proactive and self-motivated
Strong interpersonal skills and business acumen
able to collaborate across teams and levels
Willing and able to travel up to 40% within region and abroad
Legal right to live and work in Italy and travel internationally (visa responsibility may apply)

Nice to have

Bonus: Understanding of software development, project tracking, or data analysis
Prior military or law enforcement experience
Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
Service Management and /or Professional Services experience in the public safety or defence sector is an asset

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Field Deployment Engineer

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