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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Field Customer Engineer

Saudi Arabia, Riyadh · Job Posted October 22, 2025
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Job Description

Field Customer Engineer role focused on managing onsite delivery of software services, pre-sales, post-sales and service delivery support, installation and configuration for customer environments. Solves business systems, networking and applications problems for industry servers and complex clustered environments.

Job Responsibility

  • Apply advanced technical knowledge to operate technology areas
  • Integrate technical knowledge and business understanding to create solutions
  • Resolve single- and cross-technology incidents
  • Proactively and reactively look for solutions to prevent problems
  • Apply company solutions to meet customer needs
  • Identify additional services for revenue growth
  • Provide technical consulting during contract renewal
  • Build relationship up to senior management level
  • Design and deliver support solutions
  • Assist in managing delivery of industry support solutions
  • Lead Customer Expectation management
  • Lead cross-team or large programs
  • Coach junior consultants

Requirements

  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5-7 years working experience in related fields
  • Thorough knowledge of company products and services offerings
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Active listening skills
  • Problem-solving skills
  • Consulting skills
  • Core technical competencies
  • Intermediate skills in project management, communication, analysis and presentation

Nice to have

  • Accountability
  • Active Learning
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Design Thinking
  • Empathy
  • Growth Mindset
  • Infrastructure as a Service (IaaS)
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
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