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Field Coordinator

United Kingdom, Sheffield Employment contract 24784.50 GBP / Year · Job Posted June 15, 2026
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Job Description

Are you a highly organised, detail-oriented, and proactive individual? Engage is a technology-driven field services provider, part of Marston Holdings Limited. We have an exciting opportunity for a Field Coordinator to join our our dymanic team and keep our field operations running smoothly. This is a full time, permanent position based in our Sheffiled office. About the Role: As a Field Coordinator you will play a vital role in managing field cases, ensuring they are efficiently allocated and progressed according to service level agreements (SLAs). You'll handle pre-allocation checks, communicate with field agents, and keep field diaries up to date, all while ensuring work complies with legal timeframes. This is the perfect role for someone with an eye for detail who enjoys problem-solving and is comfortable working with spreadsheets and communicating with engineers and internal staff.

Job Responsibility

  • Allocate work to field agents following the agreed process
  • Review and analyse data to make informed allocation decisions
  • Support our service delivery through a variety of coordination tasks
  • Work closely with third-party contacts and stakeholders to meet booking needs
  • Maintain field diaries and holiday logs
  • Produce reports to support business analysis
  • Communicate with field agents on short-turnaround cases to ensure SLA delivery
  • Use your knowledge of UK geography to efficiently manage field case allocations

Requirements

  • Goal-oriented and reliable
  • Trustworthy, people-focused, and positive
  • Able to adapt to change and tackle challenges
  • Strong organisational skills and great attention to detail
  • Confident decision-maker with good problem-solving skills
  • Strong written and verbal communication
  • Good customer service skills
  • Able to work well in a fast-paced environment
  • Comfortable using Excel, with the ability to handle data and spreadsheets
  • Familiarity with UK geography to assist in case allocations

Nice to have

Experience in a similar role or industry is a plus, but not essential

What we offer

  • Convenient Office Location: Free parking and excellent public transport links (tram/bus)
  • Generous Time Off: 25 days of annual leave, plus bank holidays and a Christmas shutdown
  • Family Support: Enhanced maternity and paternity packages to help support your growing family
  • Health & Wellbeing: Access to a health cash plan for you and your family’s healthcare needs
  • Lifestyle Perks: Discounts on high street and online shopping, travel, socializing, and wellbeing
  • Pension Scheme: Secure your financial future with our competitive pension scheme

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