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Field consultant

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Assessfirst

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Location:
United States , Huffman

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

80000.00 - 100000.00 USD / Year
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Job Description:

We are expanding one of our client’s programs and are looking to build a team of automotive repair experts who can troubleshoot tough issues and help complete repairs the first time. Your day to day will include local travel to designated dealerships and assisting their technicians with solving tough vehicle cases.

Job Responsibility:

  • Assessing and solving technical escalations
  • Providing online and in-dealership technical assistance
  • Leading discussions and acting as a subject matter expert
  • Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks
  • Interacting with the team as the quality feedback liaison
  • Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
  • Ensuring the improvement of the customer experience and increasing 'fixed first visit' cases
  • Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience

Requirements:

  • Automotive technician experience
  • A minimum of 2 to 4 years automotive experience required
  • Current or previous ASE certification preferred
  • Field-related management experience preferred
  • Must have dealership experience
  • Ideal experience required: Assistant Manager, Shop Foreman
  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Ability to travel locally to dealerships within a designated area
  • Ability to analyze and document vehicle case updates using Microsoft Excel
  • Ability to communicate technical information to all levels
  • Ability to analyze data and create custom reports using provided templates
  • Ability to effectively use MS Word, Excel, and PowerPoint
  • Ability to work independently and manage a progressive workload in a fast-paced environment

Nice to have:

  • Current ASE certification
  • Field-related management experience
  • Experience as Assistant Manager or Shop Foreman
What we offer:
  • Health, Rx, Dental, Vision Insurance
  • 401k Savings Plan
  • Health Savings Account
  • Disability Insurance plans
  • Employee discounts
  • Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work
  • Monthly paid car allowance
  • Paid standard US holidays
  • Paid vacation time

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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