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As a Field Claims Specialist, you'll resolve serious exposure claims requiring investigation, liability evaluation and negotiation. We'll count on you to expedite settlements and control average loss cost and litigation expense according to the best claims practices.
Job Responsibility
Handle all assigned claims promptly and effectively, with little direction and oversight, which may include complex and catastrophic losses
Make decisions within delegated authority, recommend settlement values in the disposition of claims
Determine proper policy coverages and apply standard methodologies to conclude assigned cases
Open, close and adjust reserves according to company practices
Maintain current knowledge of assigned insurance lines, court decisions, and policy changes
Maintain current knowledge of local industry repair procedures and local market pricing
Act for the Claims Manager and mentor less experienced claims associates
Partner with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities
Initiate and conduct follow-ups through proficient use of claims and other related business systems
Deliver outstanding customer service experience to all internal, external, current and prospective Nationwide customers
Be deployed to assist in maintaining operational continuity, ensuring service quality, and supporting team performance across various regions
Requirements
5 years of insurance field/property claims handling or adjusting experience
Solid experience/proficiency with Xactimate
Solid experience writing own estimates and handling claims start to finish
Strong customer service competency
Strong written & verbal communication skills
Must be able to safely access and inspect rooftops using a ladder
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12
CAT duty is required
Must have a valid driver's license with satisfactory driving record
Nice to have
Undergraduate studies in business administration or related field
Professional development such as IIA or CPCU
What we offer
Medical
Dental
Vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
$100 daily bonus plus per diem for deployments outside normal territory requiring overnight hotel stay of three or more nights