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Join Us as a Field-Based Furniture Planner – Inverness. Ready to expand IKEA’s reach in Inverness? At IKEA, we’re on a mission to create a better everyday life for the many people. This is your chance to be part of that journey by bringing our trusted home furnishing solutions directly to customers who don’t live near a store. As a Field-Based Furniture/Home Planner, you’ll enjoy the freedom to manage your own schedule, meet customers in their homes, and help them design spaces that truly reflect their lives. This isn’t just a job—it’s an opportunity to combine creativity, purpose and the freedom to manage your own workload with the backing of one of the most loved brands in the world.
Job Responsibility:
Manage and follow up on appointments
Visit customers’ homes to plan and design kitchens, bedrooms, and other IKEA modular furniture systems
Deliver KPI targets AND conversion from appointment to sale
Guide customers through the full journey—from first contact to delivery and installation
Book and manage customer appointments and follow up on requests
Showcase IKEA’s range and create tailored solutions
Convert appointments into sales
Stay updated on trends and customer needs to offer relevant solutions
Collaborate with in-store teams for support when needed
Requirements:
Solid customer focus and ability to listen effectively and provide solutions
Experience in sales and design planning
Ability to manage your own diary and organise your workload
Comfortable meeting KPIs and securing sales conversions
High numeracy and ability to use digital tools and systems
Interest in home furnishing trends and sustainable solutions