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KARL STORZ Logo KARL STORZ · IT - Administration

Field AV Service Tech

United States, New York Employment contract 25.72 - 35.96 USD / Hour · Job Posted May 19, 2026
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Job Description

KARL STORZ is seeking a Performance Support Specialist II, a senior‑level technical expert responsible for ensuring the highest performance of OR1® Integrated Operating Rooms and network‑based AV/IP systems. This is a national role supporting multiple regions and partnering closely with Critical Response and leadership teams to resolve the most complex, customer‑sensitive issues in high‑acuity clinical environments.

Job Responsibility

  • Serve as a Subject Matter Expert (SME) for high‑complexity KARL STORZ OR1 Integrated OR systems
  • Provide advanced troubleshooting and technical support via phone, remote service, and onsite intervention
  • Perform preventive maintenance, repairs, system modifications, and upgrades on integrated AV, IP, and network‑based systems (KARL STORZ and third‑party)
  • Investigate and resolve customer‑critical incidents in collaboration with the Critical Response Team
  • Identify system risks or issues in high‑stress environments and escalate appropriately to leadership
  • Recommend system, workflow, and documentation improvements to enhance performance and reliability
  • Deliver exceptional service to support service contract retention and renewals
  • Meet or exceed assigned service revenue attainment goals
  • Communicate clearly, professionally, and confidently with internal teams and external customers
  • Maintain accurate service documentation, reports, and timesheets using corporate systems
  • Submit daily project status updates and collaborate closely with project management teams
  • Maintain up‑to‑date hospital credentialing portfolios and strictly follow hospital and KARL STORZ protocols
  • Manage travel and equipment expenses responsibly
  • Participate in ongoing technical training and product updates
  • Support scheduled training programs when needed

Requirements

  • 5–7 years in advanced technical support roles troubleshooting AV, IP, or network infrastructures OR 2–3 years in a KARL STORZ OR1 role or closely related experience
  • High School Diploma or GED required
  • AV and network cabling (Coax, CAT5/6, Fiber, Copper, Multi-Conductor)
  • Cable handling, terminations, soldering, fiber terminations, and compression/crimping
  • AV equipment mounting (displays, speakers, racks)
  • Control systems, DSPs, amplifiers, video matrix switchers, scalers, and recording systems
  • Troubleshooting Integrated OR systems
  • Reading schematics and work instructions
  • Proficiency with hand tools, fiber kits, and power meters
  • Strong computer skills (Outlook, Teams, Word, Excel)
  • Polished, professional customer communication skills
  • Ability to work independently with limited supervision
  • Adaptable, calm, and effective in high-pressure situations
  • Strong documentation, reporting, and follow-through
  • Collaborative, respectful, and team-oriented mindset
  • Continuous improvement mentality with openness to feedback
  • Ability to travel up to 80–90% across the U.S., Canada, and Mexico
  • Valid driver’s license with good driving record
  • Must meet hospital credentialing requirements
  • Ability to lift/move equipment as required in clinical environments

Nice to have

  • Expert knowledge of KARL STORZ OR1 Core Product portfolio
  • Experience loading system software, firmware, and configurations
  • CompTIA A+, CTS, or other AV/IT-related certifications

What we offer

  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • includes maternal/ paternal leave, adoption, and fostering of a child
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
  • Fitness reimbursement of up to $200 annually
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