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The Field Assurance Specialist will coordinate the review, investigation, and corrective actions associated with product complaints with the responsible manufacturing facilities in accordance with Corporate and Divisional policies and procedures, Quality System Regulations, and other regulatory requirements.
Job Responsibility:
Receive complaints and follow-up to collect relevant information from the user
Responsible for accurate complaint entry for disposable medical devices and capital equipment for both domestic and international customers
Follow-up with customers and sales representatives to obtain additional information when necessary and to request return of overdue complaint samples
Arrange for the return of complaint samples
Attends training on new products or changes to existing products