Field Assurance Complaint Handling Job at MillenniumSoft Inc (Salt Lake City)

Field Assurance Specialist

The Field Assurance Specialist will coordinate the review, investigation, and co...

Location

United States , Covington

Salary:

20.00 - 23.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Bachelor degree required
Receive complaints and follow-up to collect relevant information from the user
Decision making skills for complaint determination
Responsible for accurate complaint entry for disposable medical devices and capital equipment for both domestic and international customers
Follow-up with customers and sales representatives to obtain additional information when necessary and to request return of overdue complaint samples
Arrange for the return of complaint samples
Matches any returned samples with their corresponding complaint files and performs preliminary evaluations on returned samples to verify they are correct per the documented file
Review and approve investigations performed by the manufacturing site or OEM supplier
Follow-up with investigators on aging investigations
Performs final review for closure of non-reportable complaint files to ensure accuracy, completeness, and attention to detail

Job Responsibility

Coordinate the review, investigation, and corrective actions associated with product complaints with the responsible manufacturing facilities in accordance with Corporate and Divisional policies and procedures, Quality System Regulations, and other regulatory requirements

Fulltime

Field Assurance Specialist

The Field Assurance Specialist will coordinate the review, investigation, and co...

Location

United States , Covington

Salary:

20.00 - 23.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Must be able to multitask and be organized
Must be able to lift 5-10lbs, carry 5-10lbs

Job Responsibility

Receive complaints and follow-up to collect relevant information from the user
Responsible for accurate complaint entry for disposable medical devices and capital equipment for both domestic and international customers
Follow-up with customers and sales representatives to obtain additional information when necessary and to request return of overdue complaint samples
Arrange for the return of complaint samples
Attends training on new products or changes to existing products

Fulltime

New

Sr. Compliance Quality Engineer

This is where you make a difference in our patients’ safety. As a member of the ...

Location

Costa Rica , Cartago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Minimum of 4 years of experience in manufacturing processes, quality systems, regulatory compliance, and GMPs within Baxter or in companies producing healthcare devices
Validated knowledge of ISO 9001, ISO 13485, PMD Law, CMDR, MDSAP, CFR 21 and the Manufacturing Maturity Program (CMMI)
Validated experience in auditing systems and certification as an Internal Auditor
Knowledge and experience in Sterility Assurance
University training in Engineering (Production, Industrial, Chemical, Systems, Electrical, Electronics, Electromechanics) or related career
Equivalent experience in production environments with Quality Systems in the medical device manufacturing industry

Job Responsibility

Own the Complaints, CAPA, Risk Management, Hold and Corrective Actions systems, as well as their critical metrics and participation in local, regional and corporate forums
Implement the Internal Audit Program and follow up on corrective and preventive actions
Assess the regulatory alignment of processes and systems
Ensure they follow applicable directives and standards
Coordinate the system for change oversight, making sure changes stay in sync with regulatory requirements
Ensure evaluations of complaint samples, manufacturing investigations, and coordination with Product Surveillance within defined timeframes
Facilitate root cause analysis and ensure complete documentation in CAPA processes
Implement and maintain the risk system, assessing and controlling risks and leading residual risk
Ensure the accurate execution of the Hold process and the corrective field actions (FCA)
Maintain effective communication with productive areas and lead actions to reduce complaints

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Quality Head

Location

India , Rudrapur

Salary:

Not provided

Randstad

Expiration Date

July 25, 2026

Requirements

B.E./B.Tech in Mechanical, Production, Industrial, Electrical, or related Engineering discipline
12-15+ years of experience in manufacturing quality leadership roles
Strong experience in sheet metal, injection moulding, appliance assembly, and refrigeration products
Experience in consumer appliances, electrical products, water dispensers, vending machines, or related industries preferred
Hands-on exposure to IQC, IPQC, line quality, PDI, finished goods quality, and supplier quality systems
Strong knowledge of ISO 9001 and manufacturing quality systems
Hands-on expertise in RCA, CAPA, 7QC Tools, SPC, PFMEA, PPAP, and Lean Manufacturing
Strong process and systems orientation
Experience in vendor quality management and supplier audits
Strong understanding of appliance manufacturing quality processes

Job Responsibility

Lead the overall Quality Assurance and Quality Control function across manufacturing operations
Develop and implement quality systems, standards, and process discipline aligned with organizational goals
Build a strong quality culture focused on accountability, customer satisfaction, and continuous improvement
Drive manufacturing quality excellence across all plant operations
Lead incoming inspection systems for raw materials, bought-out components, refrigeration parts, electrical assemblies, and plastics
Develop vendor quality standards, inspection procedures, and supplier quality systems
Conduct supplier audits and drive vendor quality improvement initiatives
Ensure structured rejection handling, CAPA, and supplier corrective action tracking
Establish strong in-process quality systems across sheet metal fabrication, injection moulding, powder coating, and appliance assembly
Drive process discipline, process capability improvement, and quality-at-source initiatives

Fulltime

Front Desk Manager

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States , Chicago

Salary:

70000.00 - 78000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
Degree or diploma in Hospitality Management or related field preferred
Candidates must have valid work authorization for the U.S.

Job Responsibility

Directs and controls the activities of the Front Desk team
Acts as the manager on duty in the hotel when senior managers are not available
Will manage shifts at the Front Desk
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Manages the team at the Front Desk
Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff in other department of responsibility
Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you elevate your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
Eligibility to Annual Incentive Program
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Employee Meals

Fulltime

Manager Quality & Vigilance

As a Manager Quality & Vigilance (m/f/d), you will take on a key role within our...

Location

Germany , Kleve

Salary:

Not provided

Medline Europe

Expiration Date

Until further notice

Requirements

Degree in a scientific, technical, or medical field
Several years of experience in the medical device industry, ideally in Complaint Handling / Vigilance
Leadership experience, ideally across multiple locations
Strong knowledge of relevant regulations (e.g., ISO 13485, MDR 2017/745)
Structured, analytical mindset and strong problem-solving skills
Excellent communication skills and confidence in interacting with authorities
Fluent English

Job Responsibility

Lead, develop, and coach a team of Complaint & Vigilance Specialists
Own the end-to-end complaint handling process — from intake to evaluation and reporting
Ensure full compliance with all regulatory requirements (e.g., EU MDR)
Continuously improve processes, tools, and workflows
Collaborate closely with cross-functional stakeholders (QA, Regulatory, Clinical, Product Management)
Act as a key contact for authorities and support audits and inspections
Establish and monitor relevant KPIs to ensure transparency and high quality

What we offer

Flexible working arrangements
30 days of vacation
Company pension scheme
Additional benefits of an international company

Fulltime

Service Manager

Service Manager, JPY ~12.5M (Yokohama)【Job Description】■ Sales Strategy & Growth...

Location

Japan , Yokohama

Salary:

9000000.00 - 13000000.00 JPY / Year

Randstad

Expiration Date

February 26, 2027

Requirements

Excellent leadership skills
2+ years of team leadership experience preferred
Business English & Japanese is a must
Experience managing after-sales support functions, such as warranty administration, customer support, and quality assurance
B2B + tangible service or customer service experience

Job Responsibility

Sales Strategy & Growth
Responsible for hiring, training, and mentoring technical information specialists
Establish, monitor and report performance metrics to ensure timely and accurate customer support
Assist in the planning of annual warranty budget to align expenses with organizational goals and forecasted
Review, interpret and enforce warranty policies, ensuring clear communication
Oversee the warranty claims process to ensure accurate, efficient handling and timely resolutions
Customer Product care
Identify product quality issues through analysis of field input, customer complaints, and technical assistance
Collaborate with engineering, manufacturing, marketing, and sales to prioritize and implement corrective
Administer and coordinate necessary product stop shipments with manufacturing and field personnel

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Customer Financial Services Representative 1

Summary The Customer Financial Services Representative position will be responsi...

Location

United States , Nelsonville

Salary:

16.00 USD / Hour

Rocky Brands

Expiration Date

Until further notice

Requirements

Requires knowledge of accounting principles, credit and collection policies and procedures, and credit risk
Strong problem solving, interpersonal, and financial analysis skills. Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks
Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required
Strong PC skills and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc
Associate Degree in Finance, Accounting, or related field. Directly related experience in finance or accounting and in progressively responsible positions desirable. In lieu of degree, 3-5 years of related experience that yields equivalent level of knowledge, skills, and experience

Job Responsibility

Manage assigned accounts and reduce accounts receivable balances by working with customers and the sales team
Recording customer payments, ensure payments are processed timely and within department standards and auditing guidelines
Sales tax certificate setup, validation and maintenance for new or existing customers
Work individually and as a team member to achieve set collection goals and objectives
Analyze customer account to determine best solution to resolve invoicing issues and document resolution
Initiate calls to customers in order to secure payment for past due balances and negotiate and arrange payment plans for customers unable to pay within terms
Process customer credit card payments as needed to pay down open balances
Follow the Standard Work Schedule provided by management to efficiently work assigned accounts
Utilize the Customer Relationship Management system (CRM) to verify and update account information, record names, conversations, and establish follow-up tasks
Document, track and resolve customer issues and complaints

Fulltime

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Field Assurance Complaint Handling

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