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Field Assurance Complaint Handling

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MillenniumSoft Inc

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Location:
United States , Salt Lake City

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

18.00 - 22.00 USD / Hour
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Job Description:

Field Assurance complaint Handling role for a Medical Device Company. Duration: 12 Months. Total Hours/week: 40.00. 1st Shift. Level Of Experience: Entry Level. Need US Citizens Or GC Holders Only.

Job Responsibility:

  • Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps
  • Must have good communication verbally and written (emails)
  • Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client
  • Provide follow-up service by calling customers who have recently had service interactions
  • Maintain accurate records and documentation on service tickets
  • Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required

Requirements:

  • Must have at least 2-3 years’ experience in a related area or equivalency required
  • Demonstrated human relations and communication skills
  • Experience in Word Processing and spreadsheets, and strong telephone skills
  • Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment
  • Minimum High school diploma, GED. If no Tech school degree, must have at least 2-3 years’ experience in a related area or equivalency required

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
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