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The Field Applications Engineer will be the technical interface for AMD’s commercial products with commercial end customers in the INDIA region. As an Engineer, the role will be responsible technical support for AMD’s commercial products, including commercial server (CPU & GPU), with a focus on HPC. In this position, the individual will also help AMD drive a new era of high performance computing by engaging with large INDIA end customers to demonstrate how AMD technology can be used to address their needs. The role will provide technical support for AMD’s HPC pipeline with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Building confidence with key customer influencers and overcoming technical objections will be critical for success in the role. Post-sales technical support is also required as the account encounters technical issues. The role will be expected to handle technical escalations that may occur, align with AMD’s OEM partner support teams, and accelerate resolutions. The Engineer must have a strong technical knowledge base and skill-set, but be equally effective in communication with both customers and internal AMD stakeholders. Must be proficient in troubleshooting common server applications and workloads on AMD hardware with priority end customers.
Job Responsibility:
Develop technical relationships with target end customer accounts and OEM partners
Win new HPC opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology
Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field
For priority pipeline opportunities, work directly with end-customers to optimize workloads and applications on AMD-based commercial solutions
Deliver technical presentations and sales pitches to influence new AMD sales with customers and partners
Provide technical assistance to INDIA sales personnel and the end customer in the evaluation, design and development of AMD based server solutions
Build business and technical acumen, enabling to gain further "mindshare" within the customer base
Ensure that you build the right skills and experience to sell the solutions that we can bring to market
Technically qualify, prioritize and assign resources to sales opportunities
Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements
Perform technical presentations, training and updates for OEM, partners and prospects
Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings
Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors
Assist with the solution development/architectural design to meet specific customer needs
Analyze OEM product solutions and evaluate product performance based on customer needs
Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed
Articulate AMD based technology offerings across multiple verticals
Partner with other AMD and vendor subject matter experts to build specific customer solutions
Install and test solutions in-house, as required, to ensure successful deployments and evaluations
Provide hands-on, expert-level technical assistance to end customer development and software teams
Design and manage the execution of evaluation plans to ensure a quality solution is delivered
Be a credible subject matter expert to end customer on direct and indirect product capabilities
Other related duties as assigned
Requirements:
Bachelor Degree in Engineering with 3+ years of experience
Degree should be technology related bachelor's degree or other technical discipline (e.g. Engineering or Computer Science) or equivalent combination of training and experience
Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement
At least 2 years of system architecture and/or platform development experience
Must demonstrate excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
Must have strong experience in leading IT/Technology sales engineers
High energy, results driven mentality with strong people/leadership skills
Must demonstrate firm understanding of platform development process from concept to production
Must be well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, workstation SW applications, and validation workloads
Good hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure
Experience with virtualization technology and one or more hypervisor solutions
Strong knowledge of Linux and Windows based server operating systems is required
This position requires an individual with excellent organizational and communication skills with a good balance of hardware, architecture and software expertise
Must be a team player with excellent collaborative skills and superior written and oral communication skills