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The Field Applications Engineer supports the deployment, performance, and customer success of GovComm Wrong Way Vehicle Detection Systems (WWVDS), GovComm cameras, and Carmanah traffic safety products. This role partners closely with sales, engineering, and customers to ensure systems are properly specified, installed, tested, and operating as intended in real-world conditions. This is a highly hands-on, field-oriented position responsible for technical support, system validation, and customer training. The role includes working directly with agencies, contractors, and distributors to troubleshoot issues, improve system performance, and support product adoption. The position requires approximately 50% travel and includes occasional evening or nighttime work to support field testing and commissioning of wrong way detection systems under live traffic conditions.
Job Responsibility:
On-site commissioning, troubleshooting, and maintenance of WWVDS and cameras with contractors, agencies, and engineers
Consults with existing and prospective clients (DOTs, municipalities, and contractors) to assess and understand needs related to WWVDS and Carmanah traffic safety solutions
Provides technical support and guidance to customers on inbound phone calls, emails, and tickets
Supports product and deployment continuous improvement
Acts as a subject matter expert on WWVDS
Participates in field testing, validation, and commissioning including after-hours and evening work
Recommends system configurations, layouts, and improvements
Assists with research, development, and validation of new products and enhancements
Develops and delivers technical training to distributors, agencies, and contractors
Creates and maintains training materials
Collaborates cross-functionally with engineering, product management, and sales teams
Travels up to 50% to support customer meetings, field deployments, system testing, and training activities
Performs other duties as assigned
Requirements:
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or equivalent work experience
5+ years of experience in technical sales, field applications engineering, or related product support roles
Nice to have:
Prior experience in the traffic / ITS industry
Exposure to Wrong Way Vehicle Detection Systems (WWVDS) or similar roadway safety technologies
Vehicle detection systems (radar, video, thermal, LiDAR)
Traffic controllers and cabinets (NEMA TS2, 33X, ATC)