Field Applications Engineer Job at ACETECH TRUCK REPAIR INC. (Michigan)

Field Applications Engineer

ACETECH TRUCK REPAIR INC.

Location:
United States , Michigan

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Field Applications Engineer to join our Telematics and Control Solutions team. You will be based in Michigan and travel to customer sites across the United States, working mainly with ambulance builders, vehicle outfitters and specialist converters. Around 80% of your time will be on the road, installing, commissioning and troubleshooting 12‑volt vehicle control systems on emergency vehicles, vans and other specialist vehicles. This role suits someone with 3–5 years’ automotive electrical or telematics experience who enjoys fault‑finding in the field, working independently and dealing directly with customers.

Job Responsibility:

Travel to ambulance builders, vehicle outfitters and other customer sites to install control panels in a wide range of vehicles and equipment, following company and manufacturer guidelines
Carry out advanced 12‑volt electrical work, including power and ignition connections, relays, fusing, harness routing and integration with OEM and specialist systems
Use appropriate hand and power tools safely and correctly, ensuring tidy and secure installations suitable for emergency and specialist vehicles
Configure and test installed systems to confirm correct operation and connectivity
Verify GPS/telematics functions, inputs/outputs and communication with back‑office platforms, resolving issues where possible on‑site
Escalate complex technical issues to senior technical support where required, providing clear information on findings
Diagnose and resolve faults in 12‑volt vehicle electrical systems related to installations, including wiring faults, poor grounds, blown fuses and parasitic drains
Perform routine maintenance, upgrades and removal/re‑installation of systems as required
Work largely unsupervised in the field, managing your own schedule and prioritising jobs effectively
Complete installation, service and stock usage reports accurately and on time using company systems
Record any deviations from standard procedures, vehicle‑specific issues and final configuration details
Provide feedback on tools, processes and documentation to support continuous improvement
Represent the company professionally at ambulance builders, outfitters and other customer sites, maintaining high standards of communication and customer service
Explain system basics to customers post‑installation, ensuring they understand how to use the system and who to contact for support
Follow all company health and safety procedures, including use of PPE, safe driving practices and adherence to customer site rules
Take responsibility for stock, tools and test equipment, ensuring items are secure, maintained and accounted for
Arrange repairs or replacements for faulty equipment in line with company processes

Requirements:

3–5 years’ hands‑on experience in automotive electronics, telematics installation or similar 12‑volt vehicle technology role
Strong practical experience troubleshooting 12‑volt vehicle electrical systems (e.g. wiring faults, grounding issues, blown fuses, battery drain, CAN‑bus related issues)
Comfortable travelling extensively across the United States, including regular long driving days, domestic flights and routine overnight stays
Ability to work independently in the field, often without direct on‑site supervision, while maintaining high quality and safety standards
Ability to read and follow wiring diagrams, installation instructions and technical procedures
Good communication skills, both verbal and written, with the ability to build rapport with customers
Valid US driving licence with a clean driving record
Computer literate with experience of O365 and JIRA ticketing system or similar

Nice to have:

Previous experience installing control panels, camera systems or other aftermarket vehicle electronics, ideally on emergency or specialist vehicles
Familiarity with diagnostic tools, multimeters and configuration software used for telematics and vehicle electronics
Experience in a field‑based / mobile technician or field service role

What we offer:

Competitive salary and expenses package (mileage, flights and subsistence for field work)
Medical Insurance
401K
Employee Assistance Program
Overtime opportunities, depending on workload and customer needs
Structured training and development on our systems and platforms, with support for relevant technical certifications
A supportive, collaborative team environment with a strong focus on safety, quality and customer service

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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