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Drives service order closure from a technical perspective
New product / service development
Follows PGP standard tasks and identifies gaps in existing use-cases
Highlights gaps in existing services
New product / service roll out
Coordinates one or multiple customer rollout and beta tests
As an NPI deliverable
creates knowledge sharing material for future reference
Node solution definition
Executes analysis work within a single competence/domain, typically following predefined paths
Combines inputs from others to make one consistent solution definition
Node solution integration
Combines inputs from others to make one consistent execution plan, such as test plans, integration requirements, etc
Owns sharing and executing the integration plan
Coaching
Mentors new-hires on first tasks
Training delivery
Delivers and maintains intermediate and advanced training to colleagues and customer
Knowledge sharing
Entertains continuous knowledge exchange within the department and across different sectors
Operational excellence
Signals and drives process improvements both in own team and other teams
Focuses efforts on both process and result
Business Support
Sets priorities based on internal and customer's business within scope of own expertise
Executes complex product evaluation understanding customer value
Customer Demo
Leads organization of demo projects and is responsible for resource and machine planning
Data analysis
Produces high quality analysis from any data provided by customer to generate trusting relationship and access to more data
Interprets data analysis to demonstrate customer value of ASML products and services
Working with default toolset and analysis methods
capable of working with predefined scripts, with limited modifications
Requirements
MSc or Phd (Phd is a plus but not required) in technical fields
Solid relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development
Experience in customer contact / customer service role
Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships
Has gained knowledge of subset competence (eg. alignment)