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Field Application Specialist I

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ATS Automation Tooling Systems Inc.

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Location:
United States , Irvine

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

80000.00 - 100000.00 USD / Year
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Job Description:

This position also supports product development and continuous improvement initiatives and assists sales through product demonstrations, feasibility studies, and upselling of service contracts and spare parts. Based primarily in-house with 50–75% travel, the FAS will support advanced robotic automation solutions through installations, training, feasibility testing, demos, on-site technical support, and application development.

Job Responsibility:

  • Perform on-site installation of BioDot systems at customer locations
  • Train customers on instrument operation and maintenance
  • Optimize instrument performance focusing on liquid handling precision, camera system calibration, and software controls
  • Perform Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), as well as participate in Factory and Site Acceptance Testing (FAT/SAT) under supervision
  • Use customer management software to respond to technical support inquiries, escalating complex issues as appropriate
  • Conduct product demonstrations for customers and internal stakeholders, highlighting key instrument features and application capabilities
  • Facilitate hands-on training sessions for customers on instrument operation, maintenance, software functionality, and applications, utilizing prepared training materials and protocols
  • Work as part of a cross-functional global support team which includes daily interaction with design engineers, mechanical and electrical engineers, production personnel and sales team members
  • Assume responsibility for continued customer satisfaction, and identify opportunities for upselling service contracts and spare parts, working in partnership with the sales team to enhance customer value
  • Participate in sales support activities including product demonstrations, technical presentations, trade shows, and conferences by assisting with setup, presentation delivery, and lead generation efforts
  • Maintain accurate and detailed records of customer interactions, site visits, application support, feasibility tests, FATs, preventative maintenance, and training activities within company databases and reporting tools
  • Demonstrate a proactive attitude toward continuous learning and process improvement by contributing ideas to improve workflows, instrumentation, and customer support processes
  • Exhibit strong interpersonal skills, maintaining professional relationships with customers, coworkers, and stakeholders to foster collaboration and customer loyalty
  • Adhere to company policies, safety standards, and regulatory requirements in all activities
  • Perform additional duties and special projects as assigned by management

Requirements:

  • Bachelor’s degree in Biology, Molecular Biology, Chemistry, Engineering, or a related technical discipline is required
  • 2 to 5 years of experience with analytical instrumentation, laboratory automation, electronics, mechanical engineering, or computer systems
  • Excellent verbal and written communication skills with strong customer interaction abilities
  • Proficient in standard laboratory practices and software, including Microsoft Excel, Word, Windows Explorer, vendor-supplied or custom-developed LIS, and help desk/database tools
  • Strong organizational skills and ability to work independently, manage time effectively, and make technical decisions under pressure
  • Willingness and ability to travel domestically and internationally up to 50–75%
  • Must possess a valid driver’s license with a clean driving record
  • Must successfully pass a civil and criminal background check and drug screening
  • Ability to stand, walk, push, pull, reach overhead, and bend to the floor as required
  • Occasionally exert up to 50 pounds of force and frequently exert up to 10 pounds of force
  • Normal visual acuity required for reading instructions and computer screens
  • Normal hearing ability required for understanding verbal instructions
  • Work primarily in an office environment with occasional exposure to high noise levels and physical hazards on the manufacturing floor
  • Must be capable of wearing required personal protective equipment (PPE) for extended periods

Nice to have:

  • Master’s or Doctorate degree preferred
  • Preferred 3 to 5 years of experience programming and scripting for liquid handling or automation platforms
  • Experience in high-throughput laboratory environments is a plus
  • Skilled in experimental design, data analysis, and technical report preparation
What we offer:
  • Competitive compensation package
  • Comprehensive benefits including health, dental, vision, as well as STD & LTD
  • Employee Stock Purchase Plan Eligibility
  • 401k with employer match
  • Vacation days and separate sick time
  • 10 Company Holidays

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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