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This role involves providing technical customer care and sales support, primarily for key service provider accounts across a range of network technologies, including FTTH, FTTA, FTTC (active street cabinets), and railway infrastructure. A strong emphasis is placed on building and maintaining customer relationships to support the specification of projects and solutions under the CommScope brand. Key responsibilities include the development of new business concepts and the implementation of network architecture designs tailored to the specific needs of key accounts. The role also focuses on promoting and deploying CommScope’s preferred product solutions, encompassing a variety of related activities.
Job Responsibility:
Providing technical customer care and sales support for key service provider accounts across network technologies (FTTH, FTTA, FTTC, railways)
Building and maintaining customer relationships to support project and solution specification
Developing new business concepts and implementing network architecture designs
Promoting and deploying CommScope’s preferred product solutions
Delivering technical sales presentations
Leading customer training sessions and hands-on workshops
Developing customized training materials
Participating in trade shows and product demonstrations
Supporting field trials and guiding customers through installation of fibre optic and copper products
Acting as a liaison between internal departments as the 'voice of the customer'
Contributing to development of new products and solutions
Assisting in creation of specifications and providing feedback for portfolio development
Gathering market intelligence on pricing, technology trends, and competitors
Offering field input on technology research and standardization
Supporting marketing initiatives through article writing, customer testimonials, and organizing reference site visits
Coordinating regional quality management efforts
Requirements:
Communications Electronic Engineer, Electrician or Telecommunications Technician
Experience within the telecommunications industry
Good commercial awareness
German is mandatory, good English is preferred
Experienced user of MS-Office (Outlook, Word, PowerPoint Excel, Visio)