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Responsible for end-to-end technical support and solution deployment of chips (Switch/PHY/Storage) for customers in Penang, and maintaining good customer relationships. Full-cycle customer technical support: Pre-sales solution selection, schematic/PCB review, reference design delivery; In-sales prototype bring-up, debugging, POC validation; Post-sales on-site troubleshooting, failure analysis and issue closure. Cross-team collaboration: Partner with sales and marketing for customer visits, technical seminars, solution demos and POC management; drive project approval, mass production and volume ramp.
Job Responsibility
Responsible for end-to-end technical support and solution deployment of chips (Switch/PHY/Storage) for customers in Penang, and maintaining good customer relationships.