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As a Field Application Engineer II, you will be responsible for solving complex field issues, providing direct technical and application-specific support, and offering training to our key dealer accounts. By leveraging your expertise and experience with consumers and installers, you will play a pivotal role in improving product quality and serving as the "voice of the customer" to our Product Engineering and Product Management teams. Reporting to the regional Field Application Engineering Manager for Generac Clean Energy Systems, you will contribute to the success of our Solar + Storage installation businesses.
Job Responsibility:
Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving Generac equipment
Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting
Resolve highly technical product-related issues through effective communication over the phone and via email
Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment
Conduct training sessions at customer sites, covering design, installation, and other relevant topics
Review and provide support for single line diagrams and assist in design related task
Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback
Review training materials, manuals, and other technical content before publication
Provide technical guidance and support to internal and external sales associates
Collaborate with senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction
Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly
Mentor and support Field Applications Engineer 1s, enabling their professional growth and success
Conduct internal technical training for technical support and service operations personnel
Travel is required, including day trips and regional travel (up to 40%), with occasional out-of-region travel
Requirements:
Bachelor of Science in Electrical Engineering or a related Engineering discipline
Alternatively, a valid Electrical Contractor's License and relevant experience will be considered
Minimum of 2-3 years of work experience as an Applications Engineer, Field Engineer or a technical expert in electrical and solar energy systems
Hands-on experience with residential electrical systems and PV + ESS
Strong knowledge of electrical and solar + storage system codes and compliance regulations
Intermediate knowledge of serial communications and connected devices
NABCEP Certification is desirable
Nice to have:
Electrical Contractor’s license is a plus
Experience reviewing and interpreting single-line diagrams and system designs
Hands-on experience with residential electrical systems and PV + ESS
Prior experience delivering technical training and mentoring
NABCEP certifications
What we offer:
medical, dental and vision plans
life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits
variable compensation including short term and long-term incentives