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Teradyne Logo Teradyne · IT - Software Development

Field Application Engineer (GCS)

South Korea, Songpa-gu, Seoul · Job Posted July 04, 2026
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Job Description

The Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team, ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness, troubleshooting depth, and operational excellence.

Job Responsibility

  • Serve as technical escalation lead for critical issues across various VIP accounts
  • Support root cause analysis and drive timely, structured issue resolution together with the frontline field team
  • Develop and deliver scenario-based and experience-based training derived from real escalation cases
  • Build and standardize troubleshooting guides, knowledge assets, and best practices
  • Analyze escalation trends to drive continuous improvement and preventive actions
  • Collaborate with global stakeholders to ensure consistent and high-quality field support

Requirements

  • Degree in Electrical/Electronic Engineering, Computer Engineering, or related field
  • Experience in ATE test industry for more than 5 years or strong engineering experience in direct customer support
  • Strong knowledge of test flows, debugging, and system-level troubleshooting
  • Strong ability to work independently
  • Willing to travel within and out of the country

Nice to have

  • Analytical skills with exposure to data tools (e.g., JMP, Python, SQL, visualization tools)
  • Experience in training, coaching, or knowledge development
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