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Field Application Engineers (FAEs) help develop our next generation “smart” farm and construction machines by planning and executing field testing and machine learning (ML) data collection activities for Automation & Autonomy (A&A) product development programs. The primary role of this position is to carry out in-field product feature testing and machine learning (ML) data collection, troubleshoot problems in the field and provide support and communication that leads to short-term and long-term improvements to the equipment. Tasks include coordinating logistics of test equipment, conducting test plans and/or ML data collection plans, performing root cause analysis and repairs, tracking issues and progress in overcoming them, and communicating with customers, product managers, agronomists, and engineers on a regular basis. Other responsibilities could include assisting the Field Operations Managers in areas such as identifying customer collaborators for testing and ML data collection, product demonstration customer feedback documentation, providing agronomic/customer insights, safety and/or operations training of new employees, and supervising seasonal field staff. The Field Application Engineer reports to a Field Operations Manager or Field Test Site Manager, and may take direction from other managers from time to time.
Job Responsibility:
Carry out system- and feature-related hardware, software, and machine vision field tests of mechatronic farm machinery. Provide detailed documentation of testing execution and results
Provide in-field engineering support of ML data collection and field tests, including troubleshooting, diagnosing, resolving and documenting all relevant aspects
Document customers’ observations, comments, and concerns regarding John Deere and Blue River Technology products and equipment and share with Product Management, Agronomy and Engineering partners
Perform hands-on set-up, maintenance, testing and customization in the field per engineering test requirements
Suggest design alternatives and support development of new features and tools based on early product testing experiences and observations
Support Product and Engineering in creating product documentation, instructions and guides
Collaborate with host cooperators to integrate test and ML data collection machines into productive work, and manage appropriate contracts and agreements as required
Support Field management with training, supervision and quality control of seasonal field personnel, testing and data collection activities
Transport and operate equipment for field test and ML data collection-related equipment as needed
Requirements:
Bachelor’s degree or relevant work experience in Engineering, Computer Science, Agriculture or related technical area
2+ years in supporting / maintaining agricultural electro-mechanical systems
Experience troubleshooting and working with complex systems involving software, electronics and mechanical systems
Excellent verbal and written communication skills
Proficient with basic software tools including G-Suite, Jira, Confluence, Excel, PowerPoint, etc.
Ability to set targets, create and execute plans, and deliver results
Ability to communicate with colleagues that have limited understanding of agricultural and construction industry settings and realities
Capacity to positively interact with varied personality-types, creating trusted professional relationships inside and outside the BRT and Deere organizations