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We have an exciting new job opportunity open at Verisure Service for a Field After-Sales Executive! *MANUAL DRIVERS LICENSE REQUIRED* Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. As a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.
Job Responsibility
Dealing with escalated high-level complaints
Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on 'first time fix' solutions
Providing a detailed, informed walk-through of the Verisure Alarm system
Establish, build and manage strong long-term customer relationships
Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
Trouble shooting any issues and repeat false alarms that may arise
Managing stock materials and company vehicle maintenance in line with schedules
Requirements
Strong English communication skills and a good team player
Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
Striving to achieve performance and customer targets to earn bonus
Customer oriented, genuinely passionate about providing an amazing experience through every interaction
A clean manual driving licence
Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Nice to have
Engineering/Technical/Retentions/Sales experience: 1 year
What we offer
Company van provided with optional personal use
Fuel card provided for business miles only
Company smartphone
Birthday off
Uncapped commission scheme based on productivity
Employee alarm discount programme
Employee referral cash bonus scheme
Gym Flex
Pension plan
Private Health Care plan
Career progression with excellent growth opportunities
PerkBox - discounts at local restaurants, attractions, and retail outlets