Field Account Manager Job at AWC (Houston)

Job Description

A3IM Field Account Manager - The Field Account Manager is responsible for developing and strengthening customer relationships while driving sales growth, program success, and customer satisfaction within assigned industrial accounts. This position serves as a trusted advisor to customers by identifying opportunities, supporting maintenance and project requirements, coordinating with strategic supplier partners, and delivering exceptional service. The ideal candidate possesses strong technical aptitude, excellent communication skills, and the ability to work effectively with customers, suppliers, and internal teams in a fast-paced industrial environment. This role requires regular interaction with instrumentation, maintenance, operations, and procurement personnel within chemical plants, refineries, and other industrial facilities.

Job Responsibility

Customer Relationship Management: Build and maintain strong relationships with customer stakeholders and decision makers
Understand customer organizational structures, decision-making processes, priorities, and business objectives
Conduct regular customer visits, discovery meetings, and site walk-throughs to identify opportunities and address challenges
Serve as a trusted resource by providing timely, responsive, and reliable customer support
Document customer requirements, action items, and follow-up activities to ensure successful execution
Sales and Business Development: Drive growth through the sale of products and services within existing accounts and new customer opportunities
Support Strategic Account Managers in developing, presenting, and executing annual business plans
Identify and pursue opportunities related to maintenance activities, projects, turnarounds, and operational improvements
Develop and support proposals, quotations, and solution recommendations
Conduct product demonstrations and end-user training as required
Participate in trade shows, customer events, and industry networking activities
Partner and Supplier Engagement: Collaborate with manufacturers, distributors, and technical partners to develop mutually beneficial solutions
Coordinate customer visits and joint sales activities with strategic supplier partners
Work closely with technical partners to increase market share and align solutions with customer goals
Foster strong supplier relationships that support customer success and business growth
Program and Account Management: Review service-level performance metrics and identify opportunities for continuous improvement
Work with commercial teams to ensure pricing agreements and contracts are accurate, comprehensive, and aligned with customer requirements
Support implementation and ongoing management of customer programs and initiatives
Maintain accurate account activity, opportunity tracking, and customer records
Professional Development: Continuously expand technical knowledge, industry expertise, and trusted advisor capabilities
Stay current on industry trends, technologies, and customer applications
Participate in training and development opportunities to enhance technical and commercial effectiveness

Requirements

Associate degree in a technical, business, or related field, or equivalent industry experience
Minimum of five (5) years of industrial, instrumentation, maintenance, reliability, or related experience
Knowledge of the oil & gas, chemical processing, refining, or renewable energy industries
Strong technical aptitude and commitment to continuous learning
Excellent verbal, written, and interpersonal communication skills
Strong organizational, planning, and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams
Ability to work independently in a remote or field-based environment
Valid driver's license and ability to travel to customer sites as required

Nice to have

Bachelor's in Mechanical Engineering, Electrical Engineering, Business, or a related field
Technical experience with instrumentation, including pressure, level, and flow measurement technologies
Experience with process analyzers, valves, electrical products, or related technologies
Experience supporting industrial maintenance, reliability, capital projects, or turnarounds

What we offer

Employee Stock Ownership Plan (ESOP)
401(k) with Company Match
Medical, Dental, and Vision Insurance
Life Insurance
Paid Time Off (PTO)
Paid Holidays
Career Development and Training Opportunities

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Field Account Manager

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