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Field Access Manager

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Dompé

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Location:
United States , San Mateo

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Category:
Sales

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Contract Type:
Not provided

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Salary:

190000.00 - 215000.00 USD / Year
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Job Description:

The Field Access Manager (Associate Director) (FAM) is integral to successfully minimizing access barriers for patients and healthcare providers (HCPs) in order to optimize access to OXERVATE within their assigned geographic region. FAMs will primarily provide proactive account management support and deliver education on Dompe’s patient support programs. They will also provide acute, patient specific support to address patient access barriers. As subject matter expert on the payer landscape for Oxervate relevant to their assigned region, FAMs will educate customers and partners on national, regional and local coverage policies and processes. They act as a conduit between the field and internal strategic functions focused on program design and patient/provider experience.

Job Responsibility:

  • Provide non-promotional, consultative and compliant account management support for HCP staff regarding patient access to OXERVATE
  • Establish strong partnership relationships with the Patient Access Manager (PAM) team while supporting the patient journey
  • Be a subject matter expert on the access landscape. This includes payer policies, prior authorization requirements, denials, appeals, and other education resources required to navigate the access landscape
  • Leverage data and insights to determine where they can have the biggest patient impact with a targeted list of customers
  • Seen as an expert on customer facing enrolment tools and collaborates with strategy team to support appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies
  • Demonstrate deep understanding and expertise on local market access dynamics in their region
  • Together with Marketing and Program Strategy contributes to the development of strategies, tactics, and messaging that will optimize the patient journey and deliver an excellent provider experience
  • Develop solutions to identify the efficiencies within the patient access journey in collaboration with the Program, Strategy, and Design team
  • Work cross functionally to analyze access barriers and act as the local market access resource for internal partners

Requirements:

  • 7+ years of pharma/biotech experience with a focus on patient and/or market access
  • 2 years or equivalent of specialty pharmacy, patient support, and/or market access experiences
  • Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders
  • Deep understanding of field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs
  • Experience optimizing and educating on customer facing technology platforms
  • Firm grasp of the compliance and regulatory environment
  • Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
  • Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
  • Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer
  • Bachelor’s degree
  • Deep knowledge and experience with Salesforce and CRM platforms
  • Understanding and experience with customer facing digital enrollment technology

Nice to have:

  • MBA or master’s level degree a plus
  • Specialty pharmacy and trade experience a plus
  • Ophthalmology anterior segment market experience a plus
  • Ophthalmology market experience a plus
  • Integrated healthcare system comprehension
  • Launch experience a plus
What we offer:
  • Comprehensive medical benefits
  • Generous vacation / holiday time off
  • Competitive 401(K) matching
  • Very generous monthly car allowance

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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