Fibre team leader Job at Hedera Hiring Ltd (Leeds)

New

Customer Service Team Leader

Temp role for 6 months. Main purpose of job: You will be responsible for leading...

Location

United Kingdom , Keele

Salary:

Not provided

Freedom Fibre

Expiration Date

Until further notice

Requirements

Working within Telecoms, specifically Fibre related products
Customer Services Training/Experience
Team Management Experience
Working within a Service Support Environment
Using Service Desk applications
A graduate and/or post graduate qualification in a business-related subject is desirable
ITIL – Foundation
NVQ – Customer Service (Desirable)
People Manager / Leader
Using Service Desk applications e.g CRM, ASC, Confluence

Job Responsibility

Lead and develop the LilaConnect Customer & Technical Support Representatives, day-to-day operational activities and Service Levels
Create a great team environment, friendly and hard working
Monitor and report service performance and drive continuous improvement activities where issues are found with products, processes or systems
Responsible for day-to-day operational activities and act as first point of call for support escalations which are impacting customers or agents including guidance and managing complaints
Monitor all customer satisfaction and support channels daily contacts (digital and voice) and ensure all customer support resources are managed to meet customer demand and monitor service level performance
Work closely with internal departments to ensure customer service processes and queries are managed with service levels, quality and compliance standards
Identify, escalate and resolve any customer issues (early life, in-life or when offboarding) and keep management informed on any in day/week/month trends
Drive continuous improvement of processes and business efficiencies, quality and customer experience
Lead the Customer Support Team by chairing team huddles, 1-2-1 performance development and support individual coaching and additional training for agents
Work within the relevant LilaConnect policies and compliance adherence e.g. Information Security, GDPR

What we offer

25 days paid vacation
Extra day for your birthday
Flexible working hours
Hybrid working
Regular social & team events twice a year
Attractive benefits package
Equal Opportunity Employer
Relaxed and industrious atmosphere where you will be encouraged to speak out and contribute wherever you feel you have something to offer

Senior Public Relations Manager

Own the delivery of Community Fibre’s Public Relations & Communications programm...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

BA/MA degree in Marketing, Advertising, Communications or a related discipline
Proven experience in leading and delivering a well-rounded PR & Communications programme, specifically Consumer, Corporate, and Digital PR
Demonstrable experience in Crisis Communications and Reputational Management
A proven track record of tailoring and driving earned results at both a local and national level in print, online and digital media
Experience in adapting Digital PR & Off-Page SEO activity to drive outreach and link building
The ability to drive effective influencer marketing activity to support customer sales acquisition
Wider knowledge of Marketing & Brand function
Has proven shareholder management experience when consulting and advising a Senior Leadership Team
Strong relationships with both local and national business and industry media outlets
Experience in acting as a company spokesperson

Job Responsibility

Own the delivery of Community Fibre’s Public Relations & Communications programme, to build brand awareness both locally and nationally
cement brand trust and establish authority within the telco industry
and protect brand reputation
Tailor and execute an effective communications and media relations strategy across consumer, business, corporate, trade, CSR and digital/SEO, to drive earned coverage, boost outreach and link building performance, and bolster relationships
Manage a fully integrated PR programme within the realms of Brand & Marketing to drive maximum results and hit/or exceed KPIs
Develop, tailor and deliver the Public Relations & Communications strategy and roadmap
Devise and oversee a local and national media relations programme to proactively generate high-level earned results in print, broadband, online, social and content media
Manage the Community Fibre Press Office, coordinating all PR activity, planning and management of proactive, reactive and inbound media activity
Collaborate with the wider Marketing and Brand team to deliver Consumer, Business & Trade PR stories, campaigns and data-driven ideas to drive commercial earned coverage
Work closely with the Senior Leadership Team, CEO and Board to identify and curate corporate stories to establish Community Fibre’s authority within broadsheet, investor and banking media

What we offer

You get to work with some of the best technology in the market
Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave, our treat to you
Keen cyclist, join our cycle to work scheme
Flexible WFH policy
Enjoy the perks of Private Health Cover
You get to work with an amazing bunch of people

Fulltime

Senior Data Center Expansion Manager

This position is responsible for defining and ensuring successful delivery of th...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 15+ years of progressive experience in project development, design, construction and/or program management of Data Centers or similar high specification Corporate Real Estate
Bachelor’s degree preferred (Real estate, business management, construction, engineering, law)
Recent experience within a global organization and international remit
Ability to work in start-up and ramp up environments requiring multi-tasking and working against deadlines
Strong interpersonal and communication skills at all levels of the organization and with suppliers
Excellent analytical skills with a high-level understanding of real estate finance
Demonstrably strong negotiation skills
Outstanding relationship-builder and communicator, both internally and externally
Unique ability to balance strategic thinking with tactical needs
Creative thinker and demonstrated ability to champion innovation

Job Responsibility

Hold the day to day responsibility for the management, co-ordination and driving of all aspects of approximately 3-4 expansion projects within the region as delegated by the Line Manager
Pro-actively manage the overall project with all internal and external stakeholders
Organize, lead and minute Master planning pre-project workshops
Organise, lead and minute Project Meetings
Prepare and maintain a Project Execution Plan for each project
Prepare and maintain a High Level Programme for each project
Ensure that there is an up to date Risk Register for each project with mitigation measures and ownership of risk clearly allocated
Monthly reporting on status (progress, financials, risk and decisions required)
Pro-actively close out actions arising from meetings
Collate Business Case input and support the preparation of board approval documentation

Fulltime

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , Welwyn Garden City

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions
Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
Swap out small, racked network devices
Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes
Remove equipment to secure store area
Arrange and manage asset disposal process as documented in central system
Break/ fix & monitoring: Responding to break/fix incidents

Fulltime

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , North Acton

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions
Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
Swap out small, racked network devices
Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes
Remove equipment to secure store area
Arrange and manage asset disposal process as documented in central system
Break/ fix & monitoring: Responding to break/fix incidents

Fulltime

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , Welwyn Garden City

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Managing and providing support for our Client’s Data Centre cabling infrastructure, its server and network hardware environment and physical security controls
Responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre
Coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts
Assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead
Assists with the planning and smooth implementation of the day-to-day activities for all DC Ops engineering works
Working with the client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures
Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions

Fulltime

Multi Utility Team Leader

The multi-utility team leader will be responsible for leading a team responsible...

Location

United Kingdom , Cambridge; Peterborough; Chelmsford; Southend; Dartford

Salary:

44000.00 - 47000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

GN02 for Main Laying / Service Laying (or equivalent)
NRSWA certificate for operatives
SHEA Gas, Water & Electric
SCO1, 2, 4 & 5
NCO2 Water Mains & Services
Electrical Passport for Cable Laying
Machine Excavation up to 10T (or your team assistant must have this)
Any other appropriate accreditations for works in England
Full valid driving license

Job Responsibility

Manage MU team assistants installing gas, water, and electrical infrastructure
Install and commission gas, water, and electrical infrastructure as instructed, ensuring that all work is undertaken to a high standard of safety and technical quality by following all appropriate method statements and safety instructions
Ensure vehicles, plant and equipment remain in good condition and report any defects to the Project Manager
Identify at an early stage all contract variations and report to the Project Manager and work in accordance with the company Variation and Deviations Procedure
Complete site-specific risk assessments on a daily basis and ensure maintenance of a safe working environment
Attend “toolbox talks” and other training courses as required
Record details of work undertaken and submit for invoicing in the required timescale

What we offer

Circa £46,000
Company Vehicle
Bonus Scheme
Training and progression opportunities

Electrical Design Team Leader

We’re seeking an experienced Electrical Design Team Leader to help manage and le...

Location

United Kingdom , Milton Keynes

Salary:

65000.00 - 70000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Experience in a supervisory role within the design industry
Experience of ICPs/DNOs or have a background of ICPs/DNOs
Experience of voltages up to 132KV
Experience in substation and cable design
Knowledge of ENA/BS/IEC/G81 standards

Job Responsibility

Supervising and supporting the Electrical Team
Taking the lead on electrical projects
Create Single Line Diagrams (SLDs)
Prepare technical specifications and select electrical equipment for the projects
Understand Earthing Designs
Create substation designs
Create cable calculations and schedules
Create Designer Risk Assessments
Create SCADA designs
Work with communication networks (such as Fibre Optics)

What we offer

25 days + Bank Holidays
Pension scheme
Bonus scheme

Fulltime

Fibre team leader

Hedera Hiring Ltd

Location:
United Kingdom , Leeds

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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Job Description:

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Requirements:

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