Fiber Optic Maintenance Engineer

• Ensuring the availability and reliability of the fiber optic network through effective supervision of subcontractors, fault restoration coordination, and performance monitoring
• Provide detailed and well-structured guidelines for fiber optic maintenance
• Coordinate subcontractors during emergency and scheduled maintenance works
• Supervise subcontractors’ restoration activities to ensure quality and compliance
• Investigate and coordinate contractor field crews for the restoration of faults reported on the fiber optic network
• Monitor and evaluate all subcontractor KPIs to ensure service level compliance
• Track remaining resources and manage materials inventory in collaboration with the contractors
• Generate RFO (reason for outage) reports on emergencies and scheduled works based on agreed KPIs
• Manage subcontractor certification and invoicing processes
• Coordinate internal and external resources to accelerate network restoration
• Perform duties in a shift-based system designed to maintain seamless coverage for network fault resolution and critical tasks
• Maintain uninterrupted service by working in shifts to handle high-priority incidents and safeguard network performance

• Bachelor’s or Master’s degree in Electrical, Telecommunications, or related Engineering field
• CFOT (Certified Fiber Optic Technician) certification is considered an asset
• Knowledge and hands-on experience on ArcGIS and network ticketing systems (e.g. Atlassian JIRA, Remedy)
• Knowledge of safety procedures, techniques, and equipment
• Knowledge of fiber network construction and splicing
• Experience in civil works related to fiber optic network deployment or maintenance
• Strong analytical skills and ability to design and optimize operational processes
• Project Management, time management and problem-solving skills
• Negotiation and analytical skills to assess special situations
• Ability to coordinate cross-functional work teams toward emergencies or scheduled works completion
• Adaptive, team spirit, good interpersonal skills

CFOT (Certified Fiber Optic Technician) certification is considered an asset

• Wellness programs to keep yourself fit
• Mobile voice and data to talk
• Discounts on Nova Fixed / Mobile / TV for you, friends, family
• Flexy work from home to balance your life
• Private Insurance program to check up on your health