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At United Fiber, we believe in a world of connection, interaction and sharing! We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly motivated Fiber Optic Maintenance Engineer to join our team
Job Responsibility:
Ensuring the availability and reliability of the fiber optic network through effective supervision of subcontractors, fault restoration coordination, and performance monitoring
Provide detailed and well-structured guidelines for fiber optic maintenance
Coordinate subcontractors during emergency and scheduled maintenance works
Supervise subcontractors’ restoration activities to ensure quality and compliance
Investigate and coordinate contractor field crews for the restoration of faults reported on the fiber optic network
Monitor and evaluate all subcontractor KPIs to ensure service level compliance
Track remaining resources and manage materials inventory in collaboration with the contractors
Generate RFO (reason for outage) reports on emergencies and scheduled works based on agreed KPIs
Manage subcontractor certification and invoicing processes
Coordinate internal and external resources to accelerate network restoration
Perform duties in a shift-based system designed to maintain seamless coverage for network fault resolution and critical tasks
Maintain uninterrupted service by working in shifts to handle high-priority incidents and safeguard network performance
Requirements:
Bachelor’s or Master’s degree in Electrical, Telecommunications, or related Engineering field
CFOT (Certified Fiber Optic Technician) certification is considered an asset
Knowledge and hands-on experience on ArcGIS and network ticketing systems (e.g. Atlassian JIRA, Remedy)
Knowledge of safety procedures, techniques, and equipment
Knowledge of fiber network construction and splicing
Experience in civil works related to fiber optic network deployment or maintenance
Strong analytical skills and ability to design and optimize operational processes
Project Management, time management and problem-solving skills
Negotiation and analytical skills to assess special situations
Ability to coordinate cross-functional work teams toward emergencies or scheduled works completion
Adaptive, team spirit, good interpersonal skills
Nice to have:
CFOT (Certified Fiber Optic Technician) certification is considered an asset
What we offer:
Wellness programs to keep yourself fit
Mobile voice and data to talk
Discounts on Nova Fixed / Mobile / TV for you, friends, family
Flexy work from home to balance your life
Private Insurance program to check up on your health