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Fertility Care Coordinator role for a leading Private Clinic in Hammersmith, West London, specialising in gynaecology and fertility treatments. The role involves liaising with and coordinating effective and smooth treatment pathways for patients, being a key part of the patient journey from new enquiries to coordinating treatment cycles.
Job Responsibility:
Responding to new enquiries in a timely and comprehensive manner
Dealing with telephone and email enquiries
Working with the MDT to optimise conversion rates from enquiry to initial consultation
Processing fertility treatment plans
Ensuring patients are supported and have all necessary information require to commit to treatment
Requirements:
Confident and clear communicator
Strong customer service experience
Previous experience working within fertility sector
Expert knowledge and understanding of fertility treatments and IVF
Trustworthy and strong understanding of confidentiality
Highly proficient in Microsoft Office and other systems