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Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibility:
Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
Requirements:
Minimum one year food & beverage service or related work
Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel
Requires knowledge or the ability to operate computer equipment and the reservations system
Requires reading, writing and oral proficiency in the English language