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Ferrari Personalisation Specialist

United Kingdom, Nottingham · Job Posted July 04, 2026
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Job Description

As Personalisation Specialist, you are the custodian of Ferrari's personalisation universe within the dealership. You guide clients and teams through the most expressive and emotional part of the Ferrari journey, translating individual vision into refined, precise and compliant configurations. You combine deep product and process knowledge with storytelling and advisory finesse, acting as the direct interface with Ferrari HQ and ensuring that personalisation standards, tools and initiatives are flawlessly executed at dealership level.

Job Responsibility

  • Master and continuously update your knowledge of the Ferrari Personalisation catalogue, tools and processes
  • Support clients and Sales Executives during vehicle configuration, ensuring confident, accurate and inspiring personalisation journeys
  • Act as an ambassador of the correct personalisation process, fully leveraging all configurator features
  • Manage and support the personalisation-related orders, including SPEC, Atelier and Tailor-Made tickets
  • Serve as the main point of contact with Ferrari HQ for personalisation topics and initiatives
  • Train and support dealership sales teams on updates to the personalisation offer and processes
  • Maintain the Atelier room so it is up to date with the latest items, samples and required tools
  • Maintain showroom standards and continuously keep the showroom presentable
  • Technology support: assist clients and staff with technical questions
  • Support the marketing team with social media and events
  • Be able to demonstrate product knowledge while presenting new and used models on social media and support the sales team with videos
  • Keep up to date on new models and technical information

Requirements

  • Detail-driven professional from luxury, craftsmanship, design, fashion or premium client advisory environments
  • Naturally curious, precise and passionate about materials, finishes and customisation
  • Comfortable advising discerning clients and supporting commercial teams with authority and credibility
  • Structured and disciplined, with a strong respect for processes and brand standards
  • Strong ability to understand, explain and translate complex product offers
  • Excellent communication and storytelling skills
  • High attention to detail and accuracy
  • Confidence working with HQ guidelines, tools and structured workflows

What we offer

  • Enhanced Holiday Entitlement
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Industry-leading Maternity, Paternity and Adoption Pay

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