This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As Personalisation Specialist, you are the custodian of Ferrari's personalisation universe within the dealership. You guide clients and teams through the most expressive and emotional part of the Ferrari journey, translating individual vision into refined, precise and compliant configurations. You combine deep product and process knowledge with storytelling and advisory finesse, acting as the direct interface with Ferrari HQ and ensuring that personalisation standards, tools and initiatives are flawlessly executed at dealership level.
Job Responsibility
Master and continuously update your knowledge of the Ferrari Personalisation catalogue, tools and processes
Support clients and Sales Executives during vehicle configuration, ensuring confident, accurate and inspiring personalisation journeys
Act as an ambassador of the correct personalisation process, fully leveraging all configurator features
Manage and support the personalisation-related orders, including SPEC, Atelier and Tailor-Made tickets
Serve as the main point of contact with Ferrari HQ for personalisation topics and initiatives
Train and support dealership sales teams on updates to the personalisation offer and processes
Maintain the Atelier room so it is up to date with the latest items, samples and required tools
Maintain showroom standards and continuously keep the showroom presentable
Technology support: assist clients and staff with technical questions
Support the marketing team with social media and events
Be able to demonstrate product knowledge while presenting new and used models on social media and support the sales team with videos
Keep up to date on new models and technical information
Requirements
Detail-driven professional from luxury, craftsmanship, design, fashion or premium client advisory environments
Naturally curious, precise and passionate about materials, finishes and customisation
Comfortable advising discerning clients and supporting commercial teams with authority and credibility
Structured and disciplined, with a strong respect for processes and brand standards
Strong ability to understand, explain and translate complex product offers
Excellent communication and storytelling skills
High attention to detail and accuracy
Confidence working with HQ guidelines, tools and structured workflows
What we offer
Enhanced Holiday Entitlement
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Industry-leading Maternity, Paternity and Adoption Pay