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Fep Quality Improvement Business Analyst

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Blue Cross Blue Shield of Arizona

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Location:
United States , Phoenix

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The FEP Quality Improvement (QI) Business Analyst is responsible for the development and execution of all multi-channel communications to meet FEP HEDIS and CAHPS goals and objectives. Responsibilities include creating, leading, and implementing quality improvement initiatives focused on CAHPS and HEDIS. This will include vendor management, program development, program launch and process improvement activities. Accountable for bridging the communication between FEP stakeholders, creative services, and vendors to ensure streamlined, timely, and successful projects. Communications may include direct mail, SMS, e-mail, and other digital tactics to reach targeted members, providers, and/or internal employees.

Job Responsibility:

  • Creating and collaborating with the Initiatives team to execute CAHPS & HEDIS initiatives outlined in the Strategic Plan
  • Develop and foster relationships with key internal stakeholders to improve member experience including facilitating internal meetings focused on improving member experience incorporating CAHPS and HEDIS
  • Manage project schedules and deliverables for a range of communications including print (mailers, postcards, flyers, signage, etc), digital (emails, landing pages, SMS (texting), etc.), call scripts, internal communications, and more
  • Work proactively with project owners to understand business needs and project goals to develop creative briefs that provide clear and actionable direction to creative services (copywriting and design team), and generate priorities and production schedules to meet project goals
  • Communicate and correspond with internal stakeholders and external organizations to fulfill commitments for materials and standards
  • Successfully manage multiple deadlines with a high degree of accuracy in a fast-paced environment

Requirements:

  • 1 years of experience in marketing, communications, or related field
  • 2 years of health plan member services, provider services, quality programs or provider quality experience
  • High-School Diploma or GED in general field of study
  • Advanced proficiency with Microsoft office suite applications
  • Marketing communications knowledge and experience
  • Excellent written and verbal skills including ability to compose a variant of business correspondence
  • Strong organizational and planning skills, including budgeting in an efficient and productive manner
  • Analytical knowledge and skills to evaluate and make decisions on available information
  • Highly developed interpersonal skills and communications skills, with a strong customer service orientation
  • Exudes excellence by setting high standards of performance for self and all coworkers, requires high-quality results and exhibits conscientiousness and high sense of responsibility
  • Stimulates creativity with the ability to see broadly outside the typical status quo and is constantly open to and promotes new ideas
  • Excellent troubleshooting, analytics, and problem-solving skills with the ability to create and communicate effective solutions
  • Ability to manage multiple tasks simultaneously in a demanding, fast-paced environment while keeping relevant others in the organization informed of progress
  • Ability to successfully work with minimal supervision, seeks out and seizes opportunities, finds way to work through barriers, and takes lead roles in working with key stakeholders and other analysts
  • Understand business needs to develop effective creative briefs to meet project needs

Nice to have:

  • Experience managing marketing and communications projects from inception to implementation
  • Quality improvement experience, including HEDIS®, Population Health, CMS Shared Savings, Accountable Care Organization, or STARS
  • Bachelor's Degree in Marketing, Communications, Population Health, Health & Wellness, Public Health, or related field of study

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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