Female* Crisis House Team Leader Job at 360 Resourcing Solutions (Swindon)

Job Responsibility

Assist the Service Manager in the organisation of staffing hours and implementation of the staff rota to ensure the service always maintains safe staffing levels
Provide support and guidance to the staff team to ensure Guests receive safe, high-quality care and support
Deliver person-centred support, collaboratively developing and reviewing care plans focused on recovery and personal goals
Work inclusively and equitably with all service users, ensuring cultural sensitivity, challenging stigma, and advocating where needed
Monitor mental health, ensuring timely intervention, engaging with multi-disciplinary teams, and offering harm-minimisation support
Assist in crisis management, responding to emergency situations with calm, professional intervention
Promote coping mechanisms and self-management strategies that encourage independence and resilience
Work within a recovery and psychologically informed approach, supporting women to maximise their safety, independence and wellbeing
Liaise effectively and collaboratively with all appropriate agencies and community groups
Take part in the assessment of women referred to the service
including gathering additional information from supporting agencies
Build trust and rapport by utilising personal lived experience to provide emotional and practical support

Have a passion to make a real difference to how services are delivered and outcomes for those using services
Believe that recovery is a reality and hold hope for women
Skilled in managing difficult conversations with the ability to hold boundaries
An understanding of cultural diversity
To have a strong understanding of the needs of people with mental health problems
You must have a understanding living with and managing mental health issues or supporting someone in emotional distress, including understanding the barriers to meaningful living
An understanding of when and where to signpost is essential
A full driving licence (to include business use) and access to transport