Fellow Experience Specialist Job at Handshake

New

Handshake AI Fellow Experience Specialist

Handshake is looking to bring on a Handshake AI Support Specialist, Contractor t...

Location

United States

Salary:

20.00 - 30.00 USD / Hour

Handshake

Expiration Date

Until further notice

Requirements

1 - 3 years of support, Sales Development Representative or similar experience
BI tools: Experience with or strong aptitude to quickly learn Big Query, SQL, Google Sheets advanced formulas and analysis, and Looker to pull payment and project data and compare with our tracking systems
Self-Starter: Excited to approach new challenges and have a high bar for personal excellence
Technical Aptitude: Ability to learn technical tools and concepts quickly
Resilience: Comfort with change and ambiguity
Teamwork: Connects with teammates and actively builds a sense of community
Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language
Results oriented and ownership: Ability to maintain or exceed ticket and quality goals
Passion for the problem: Desire to help give people the chance to build the career they want
EQ: A strong sense of empathy with users of our products and cross functional partners

Job Responsibility

Provide amazing email, zoom, and/or phone support to Handshake MOVE Fellows via email, internal ticketing systems, and other channels
resolving questions and disputes, removing or updating contracts reporting bugs, sharing feedback, and other general inquiries
typically handle up to 75-100 tickets per day
work on priority initiatives or improving business process
attend team meetings
completing administrative tasks
tickets will involve highly technical troubleshooting and workflows, building and troubleshooting custom reports using Big Query, SQL, Google Sheets, and/or Looker
use app environments, troubleshooting tools, internal and external documentation, and team communication channels, to find the quality answer for a wide range of users
maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience
be both a support specialist and an experienced consultant for Fellows

Fulltime

New

Recruitment Specialist

As a Recruitment Specialist at Acara Solutions, you'll immerse yourself in a dyn...

Location

United States , Melbourne

Salary:

Not provided

Acara Solutions

Expiration Date

Until further notice

Requirements

One to three years of relevant experience
experience recruiting for technical and advanced manufacturing is preferred
Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and candidates
Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities effectively
Results-oriented mindset focusing on delivering exceptional service and exceeding client expectations
Proficient computer skills, with one year of prior experience using the MS Office Suite

Job Responsibility

Receive and vet job orders, securing approval from management to source, screen, interview, and present candidates to clients for consideration
Exercise independent judgment and strong interviewing skills to match candidates with suitable placements
Maintain performance benchmarks outlined by the company, including recruitment metrics, community networking, and candidate placement follow-up
Act as a liaison between Acara, clients, candidates, and contract employees, representing our company's values with professionalism and integrity
Provide administrative oversight for contract employees and ensure smooth onboarding and offboarding processes
Foster strong community relationships through active engagement, strategic networking, job fairs, and meaningful client interactions to enhance visibility and create lasting connections
Retain a pool of temporary/contract employees to meet client demands
Collaborate closely with fellow Recruitment Specialists to address client needs effectively
Maintain regular communication with customers to address and resolve escalated personnel matters
Uphold high ethical standards and maintain confidentiality at all times

What we offer

health insurance
health savings account
dental insurance
disability insurance
life insurance
vision insurance
401(k)
Flexible work options available post 30 days of training

Fulltime

Talent Acquisition Specialist

Oversee the regional admissions process for prospective Fellows, ensuring an equ...

Location

United States , Remote, Los Angeles or Philadelphia preferred

Salary:

51800.00 - 64700.00 USD / Year

Propel America

Expiration Date

Until further notice

Requirements

3+ years of experience in admissions, recruitment, or related field with demonstrated success using data to drive decision-making
Proven ability to exercise independent judgment and discretion in complex, ambiguous situations
Demonstrated experience improving systems, processes, and applicant outcomes through innovation and analysis
Advanced proficiency with CRM systems (Salesforce preferred) and data-driven admissions strategies
Strong project management and cross-functional collaboration skills

Job Responsibility

Talent Engagement & Selection (60%): Adhere to and execute selection criteria and evaluation processes that align with pathway program goals ensuring equity
Conduct interviews and make final selection recommendations based on comprehensive assessment of applicant readiness and program fit
Analyze data trends for your region to forecast enrollment targets and recommend strategies to improve conversion rates and applicant experience
Partner with sourcing, program, and coaching teams to align admissions outcomes with workforce and fellowship needs
Applicant Experience & Continuous Improvement (20%): Manage applications and effectively engage prospective Fellows through the onboarding pipeline, nurturing, and keeping applicants warm through intake and pre-fellowship program offerings
Oversee and support participants through the pre-fellowship experience, ensuring an inclusive, equitable, and supportive onboarding journey
Identify systemic barriers in the intake process and propose solutions to improve applicant accessibility and success
Leads and ensures applicants are prepared to start, commit and complete the pre-fellowship and training process for securing employment
Cross-Functional Collaboration & Reporting (10%): Serve as a subject-matter expert for your pathway and region, advising internal teams on applicant trends and readiness
Review data and provide strategic insights to inform cross-team planning and regional recruitment initiatives to increase impact, with an eye toward positive fellow experience, outcomes, and scalability

What we offer

coverage of 90% of health insurance premiums
unlimited PTO
flexible work environment
overtime pay for all hours worked over 40 in a workweek

Fulltime

New

Agent Experience, Support

We’re seeking an Agent Experience, Support team member to join Real’s Operations...

Location

United States

Salary:

65000.00 - 70000.00 USD / Year

Real Broker, LLC

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred
2–4 years of experience in customer support, client success, or client-facing roles
At least 1 year of real estate industry experience, such as agent assistant, transaction coordinator, or settlement specialist
Working knowledge of the U.S. real estate transaction process
Experience with customer support platforms, such as Zendesk, preferred
Proficiency with Google Workspace preferred
Ability to quickly learn new systems, tools, and real estate concepts

Job Responsibility

Respond to agent inquiries submitted through support tickets and email, with accuracy and efficiency
Collaborate with fellow Agent Experience, Support team members to ensure timely resolution of agent issues
Escalate complex or specialized requests to appropriate internal teams (e.g., Onboarding, Marketing, MLS, Engineering)
Conduct remote product, platform, and program walkthroughs with agents via Zoom or Google Meet, as needed
Identify recurring issues and agent pain points, partnering with your manager and team to recommend process improvements
Support agents in effectively using Real’s technology, tools, and services, to achieve positive business outcomes

What we offer

Offers Bonus
Offers Health Benefits
Life Insurance
Flexible PTO
401k

Fulltime

Senior Physician, Patient Safety

Join our dynamic Patient Safety team as a Senior Physician where you'll leverage...

Location

United States; Canada , Remote; Alberta

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Experience in clinical medicine (general or specialist qualifications) which is expected to be kept up to date
Good knowledge of drug safety and the drug development process
Good knowledge/understanding of medical terminology
Relevant experience in pharmacovigilance/ Drug Safety/ Clinical Practice
3 - 5 years previous experience in pharmacovigilance and/or medical monitoring is required
US Board Certification/board eligibility or regional equivalent for Canada
Bachelor of Medicine, Bachelor of Surgery (MBBS) / Doctor of Medicine (MD)/ Medically qualified from an acknowledged Medical School
Completion of at least basic training in clinical medicine (residency, internship etc.)
Demonstrated success in technical proficiency and scientific creativity
Good presentation and verbal/written communication skills

Job Responsibility

Maintaining a good working knowledge of the Adverse event/Safety profile of assigned products, labeling documents, data handling conventions, client’s guidelines and procedures, and global drug safety regulations and guidelines
Maintaining an awareness of global regulatory requirements, reporting obligations and organizing workload to ensure compliance with internal and regulatory timelines for adverse event reporting
Performing medical review of cases not limited to (including complex and challenging cases requiring expert judgement)), clinical trial, and literature cases including combination products {drug-device}) according to client/Parexel Standard Operating Procedures (SOPs
as applicable) and liaising with the client, as require
Writing Pharmacovigilance/Marketing Authorization Holder (MAH) comment and assessing company causality
Review appropriateness of medical content in narrative for medical coherence
Assessing seriousness, listedness / expectedness of reported events
Providing medical inputs to case processing team
Raising appropriate follow-up queries for relevant information from the reporter/HCP (Health Care Professional)
Review and verify appropriate selection of adverse events from source documents, assign appropriate Medical Dictionary for Regulatory Activities (MedDRA) code, review narrative

What we offer

Flexible approach to work that meets your personal needs
Work from home
Benefits vary by country
Investment in your professional and personal development