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Allied Universal® is hiring a Federal Services Operations Support Specialist.The Federal Services Operations Support Specialist provides centralized administrative and operational support for Allied Universal’s federal subcontract programs. This position is responsible for coordinating scheduling support activities, payroll administration support, workforce reporting, travel coordination, and operational documentation processes. The Operations Support Specialist functions as an internal administrative resource supporting program leadership, field operations, payroll, recruiting, and human resources. The position does not directly supervise field personnel or manage client-facing security operations, but instead focuses on process coordination, reporting accuracy, workforce administration, and operational support functions necessary for efficient program execution.
Job Responsibility
Coordinate advanced scheduling activities in WinTeam to support contract staffing requirements
Process schedule adjustments and maintain schedule documentation within established timelines
Review weekly scheduling activity reports for completeness and accuracy
Track staffing vacancies and communicate open positions to recruiting personnel
Monitor employee time-off requests and maintain related scheduling records
Maintain workforce tracking logs, scheduling spreadsheets, and related administrative documentation
Research and process payroll correction requests in coordination with payroll and field management
Audit timekeeping records and scheduling entries to identify discrepancies requiring correction
Track and document payroll adjustments, employee pay issues, and related follow-up actions
Support weekly payroll processing activities by validating workforce data and schedule alignment
Maintain organized payroll and reimbursement documentation in accordance with company procedures
Consolidate weekly operational variance reports across assigned federal programs
Prepare recurring workforce and scheduling reports for program leadership review
Maintain operational reporting repositories and administrative records
Support audit preparation and compliance documentation activities
Assist with onboarding coordination and administrative processing activities
Process mileage reimbursements in accordance with company policy
Coordinate travel arrangements for program personnel, ensuring compliance with company and contract requirements
Support onboarding coordination and administrative processes in partnership with recruiting and HR
Coordinate with payroll, recruiting, human resources, and operations personnel regarding administrative support matters
Provide administrative support for program mobilizations, transitions, and special projects
Assist with process standardization and workflow improvement initiatives
Ensure all activities are performed in accordance with contractual requirements, company policies, and federal standards
Safeguard Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
Maintain strict adherence to documentation, reporting, and recordkeeping requirements
Requirements
High school diploma or equivalent
United States Citizenship (as required for government contract compliance)
Valid driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
Minimum of three (3) years of experience in operations support, workforce management, scheduling, payroll administration, or related field
Work experience in successfully building and developing teams
Proficiency in Microsoft Office and workforce management systems (WinTeam preferred)
Strong analytical and problem-solving skills with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Effective oral and written communication skills
Ability to handle sensitive information with discretion
Strong organizational and time management skills
Nice to have
Experience supporting federal government contracts or subcontractor programs
Familiarity with labor tracking, scheduling analytics, and variance reporting
Knowledge of security services or protective services operations
College degree in Business Administration, Criminal Justice, or related field
What we offer
Medical, dental, vision, basic life, AD&D, and disability insurance
Eligibility for our retirement plans
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly