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Federal Sales Systems and Process Manager

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VAST Data

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

VAST Data is looking for a Federal Sales Systems and Process Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. We’re looking for an operations specialist with deep experience with US Federal Processes and Sales Force Automation. This person will be an essential partner to the VAST Data Revue Operations organization , helping to optimize how we use Salesforce to serve our customers.

Job Responsibility:

  • Tools & Technology: Serve as the primary business analyst for Salesforce Sales Cloud and Service Cloud
  • Create and manage workflows, assignment rules, escalation rules, auto-response rules, and approval processes
  • Build and maintain custom reports and dashboards
  • Manage and troubleshoot data integrity issues
  • Partner with cross-functional teams to implement new features
  • Act as a liaison between business teams and IT/System teams
  • Stay current with Salesforce updates and best practices
  • Process & Policy: Document configuration, processes, and support materials
  • Partner with Sales, Finance, Support and Operations to streamline end-to-end processes
  • Define and document standard operating procedures (SOPs) and data standards
  • Proactively identify and resolve process inefficiencies or data quality issues
  • Reporting & Analytics: Build and maintain dashboards and reports within Salesforce
  • Serve as the go-to resource for custom reporting needs and ad hoc data analysis
  • Support the development of a master data strategy
  • Support & Enablement: Provide day-to-day Salesforce support to the Sales organization
  • Develop runbooks, documentation, and training materials
  • Deliver onboarding sessions and training
  • Track compliance with Salesforce SOPs and data hygiene standards
  • Strategic Initiatives: Own and/or contribute to cross-functional initiatives such as: Salesforce user administration
  • Structuring accounts for partner support and services
  • Managing SFDC processes
  • Supporting onboarding and system access for new Sales team members

Requirements:

  • 5 years of experience administering Salesforce, with a strong focus on Service Cloud and Customer Community
  • Salesforce Administrator Certification required
  • Sales and Service Cloud Consultant certification preferred
  • Proficient in configuration (not code): Flows, page layouts, Lightning App Builder, validation rules, etc.
  • US Citizenship (only) required - dual citizenship not allowed
  • Strong understanding of support processes and metrics (e.g., SLAs, CSAT, case lifecycle)
  • Strong understanding of Agile Methodology, scrum master preferred

Nice to have:

  • Preferred: Experience supporting a global customer-focused team
  • Preferred: Enterprise software or high-tech industry experience is a plus

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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