Federal Principal Product Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Multiple locations

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

152000.00 - 349000.00 USD / Year

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Job Description:

Hewlett Packard Enterprise is seeking a master-level Principal Product Support Engineer (Level 4) to provide expert technical support and drive the resolution of the most complex issues for HPE's Private Cloud Enterprise environment, supporting federal customers. As a technical authority, you will lead troubleshooting, collaborate with BU-level support teams on product enhancements and critical patches, and serve as the escalation point for deeply technical challenges.

Job Responsibility:

Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes)
Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues
Develop critical patches and product enhancements
Analyze, identify, and architect solutions for recurring or complex customer issues
Mentor and guide technical support engineers
Work closely with federal customer stakeholders to understand business needs and deliver technical solutions
Define, refine, and continuously improve operational processes for cloud service delivery
Monitor, analyze, and optimize system performance, security, and reliability
Author detailed technical documentation, troubleshooting guides, and process improvements

Requirements:

Bachelor's degree in a technical field or equivalent experience demonstrating advanced expertise
US Citizenship with active Secret clearance
Industry-recognized certifications including CompTIA Security+ (or higher, such as CASP or CISSP)
Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect)
10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas
Proven record of resolving deeply technical issues and leading support for federal customers

Nice to have:

Advanced knowledge of cloud-native technologies, containerization, and serverless architectures
Deep expertise in networking (VPCs, routing, load balancing, security protocols)
Strong understanding of data management, including relational and NoSQL databases, data warehousing, and analytics
Extensive experience with VMware ESX and designing virtual infrastructures
Proven success managing compliance and achieving audit readiness for federal programs
Demonstrated ability to lead technical improvement initiatives and root cause analysis in mission-critical environments
Exceptional written and verbal communication skills

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Federal Principal Product Support Engineer